Michelle Smith
Personal Assistant To Owner
Fort Worth,TX
Summary
Accomplished business representative with experience in negotiations, quoting, logistics, and administration seeking employment in customer relations. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Personal Assistant to the Owner
EV Media
North Richland Hills, TX, TX
11.2017 - Current
- Maintain appropriate filing of personal and professional documentation.
- Answer phone calls and address customer questions and concerns to promote satisfaction and continued business.
- Source and order office equipment and supplies.
- Maintain and organize all shared drives, documents and calendars in Microsoft Outlook.
- Provide support to owner with mobility limitations.
- Assist with compression and ACE bandages as necessary when nurse or caregiver are unavailable.
- Assess risk factors for travel and develop plan for emergency situations.
Logistics Coordinator/Administrative Assistant
L.E. Coppersmith Inc.
Grapevine, TX
08.2019 - 03.2022
- Managed multiple commercial import accounts.
- Generated reports and documentation required for U.S. Customs.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Developed strategies to optimize utilization of available resources.
- Negotiated rates with customers and agents to secure new business.
- Maintained security clearance for customs bonded warehouse.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and maximize profits.
- While in the admin role, I served as the face of the company while providing friendly direct customer assistance.
Communications Specialist/Dispatcher
North Texas Regional EMS
Coppell, TX
06.2018 - 04.2019
- Coordinated emergency transportation for critical patients during their transition from an emergency department to a higher level of care
- Provided dispatch and communications support services for medical personnel
- Communicated through CAD system and via radio to medical crews of call information
- Determined closest responders utilizing GPS assisted tracking systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
Education
Associate of Arts - Business Administration
American Public University
01.2013 - 02.2016
Skills
Customer Support Specialistundefined
Timeline
Logistics Coordinator/Administrative Assistant
L.E. Coppersmith Inc.
08.2019 - 03.2022
Communications Specialist/Dispatcher
North Texas Regional EMS
06.2018 - 04.2019
Personal Assistant to the Owner
EV Media
11.2017 - Current
Associate of Arts - Business Administration
American Public University
01.2013 - 02.2016
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