Michelle Smith
Burbank,CA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Starbucks Coffee Company
Palm Desert, CA
10.2018 - 05.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for employees.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Analyzed and interpreted store trends to facilitate planning.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Server
Elevated Experience- The Pines Restaurant
Palm Springs, CA
01.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hostess/Server
Darden Restaurants, Olive Garden
Palm Desert, CA
01.2021 - 10.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista/Bookseller
Barnes & Noble
Palm Desert, CA
12.2015 - 10.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Crafted specialty coffee beverages
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Bachelor of Science - Criminology
05.2024
Skills
- Time Management
- Customer Service
- Sales Activities
- Business Management Principles
- Strategic Planning
- Sales and Marketing
- Google Analytics
- Employment Law
Timeline
Server - Elevated Experience- The Pines Restaurant
01.2022 - 11.2022
Hostess/Server - Darden Restaurants, Olive Garden
01.2021 - 10.2021
Assistant Store Manager - Starbucks Coffee Company
10.2018 - 05.2023
Barista/Bookseller - Barnes & Noble
12.2015 - 10.2018
Arizona State University - Bachelor of Science, Criminology