Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Michelle Smith

Jacksonville,North Carolina

Summary

Dynamic leader with a proven track record at Pizza Bonez and Brewed Downtown, adept in operations management and team building. Excelled in enhancing sales, profitability, and customer loyalty through innovative strategies and efficient multi-tasking. Skilled in fostering positive environments, achieving significant improvements in employee satisfaction and customer relations.

Overview

13
13
years of professional experience

Work History

General Manager

Pizza Bonez
02.2024 - 01.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles and values, as well as company procedures.
  • Established comprehensive employee training programs to develop skills, improve productivity while maintaining customer satisfaction.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Restaurant Owner

Brewed Downtown
01.2012 - 10.2023
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.

Education

High School Diploma -

Churchill County High School
Fallon, NV

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Time management
  • Team leadership
  • Customer relations
  • Staff management
  • Training and development

Timeline

General Manager

Pizza Bonez
02.2024 - 01.2025

Restaurant Owner

Brewed Downtown
01.2012 - 10.2023

High School Diploma -

Churchill County High School

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Michelle Smith