Michelle Smith
Las Vegas,NV
Summary
Adept in collection practices and fostering customer relationships, I significantly improved account accuracy and client satisfaction at Kopolow & Girisgen Od. My expertise in billing systems and exceptional communication skills have consistently resolved discrepancies and enhanced customer loyalty. This blend of technical proficiency and interpersonal acumen drives results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Zenith American
Las Vegas, NV
10.2022 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
Billing Representative
Kopolow & Girisgen Od
Las Vegas, NV
01.2014 - Current
- Assessed accounts for payment status and reached out to customers
- Reviewed and solved account and billing discrepancies
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Received incoming information and entered into database system
Education
Academy of Healing arts
01.2001
Skills
- Collection practices
- Month-end closing procedures
- Billing systems and software
- Customer relations skills
- Account monitoring
- Payment collection
- Insurance claims
- EMR / EHR
- Data entry experience
- Collections understanding
- Account reviews
- Customer service
Timeline
Customer Service Representative
Zenith American
10.2022 - Current
Billing Representative
Kopolow & Girisgen Od
01.2014 - Current
Academy of Healing arts