Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michelle Smith

Petaluma,CA

Summary

Experienced in sales and customer service, effectively assisted customers with vehicle service inquiries by ensuring clear communication and a positive customer experience. Coordinated service appointments and repair timelines, maintaining strong relationships with clients and service technicians to facilitate a smooth workflow. Provided expert product knowledge in home improvement materials, leading to successful transactions and accurate inventory management.

Overview

5
5
years of professional experience

Work History

Service Advisor

Easy Automotive
San Rafael, California
10.2023 - 10.2024
  • Assisted customers with vehicle service inquiries, ensuring clear communication and excellent customer experience.
  • Coordinated service appointments, estimates, and repair timelines.
  • Maintained strong relationships with clients and service technicians to ensure smooth workflow.

Sales Associate

Friedman's Home Improvement
Petaluma, California
03.2023 - 09.2023
  • Provided expert product knowledge to assist customers in selecting home improvement materials.
  • Processed transactions and maintained accurate inventory accuracy.
  • Delivered excellent customer service, leading to repeat business and positive customer feedback.

Front Desk Clerk

Riverhouse on the Deschutes
Bend, Oregon
02.2020 - 06.2020
  • Processed payments accurately and efficiently.
  • Conducted daily shift reports to review occupancy levels and revenue figures.
  • Stocked office supplies in order to maintain adequate levels throughout the work day.

Education

Some College (No Degree) - Behavioral Sciences

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Customer service
  • Word/Excel
  • Data Entry
  • Problem Solving
  • Customer & Client relationship management
  • Point of sale operation
  • Product and service sales

Affiliations

  • Client Advocate for Pregnancy Resource Center in Bend, OR.
  • Vacation Bible School/Youth Leader at Spring Hills in Santa Rosa, CA
  • Missionary Youth Camp in South Africa.

Timeline

Service Advisor

Easy Automotive
10.2023 - 10.2024

Sales Associate

Friedman's Home Improvement
03.2023 - 09.2023

Front Desk Clerk

Riverhouse on the Deschutes
02.2020 - 06.2020

Some College (No Degree) - Behavioral Sciences

Santa Rosa Junior College

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