Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Languages
Timeline
Open To Work
Hi, I’m

Michelle Smith

Newark,NJ
Happiness is the journey, not a destinitation
Buddah
Michelle Smith

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPaid time off4-day work week401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programsWork-life balanceHealthcare benefits

Summary

Experienced team leader specializing in quality assurance and issue resolution. Proven track record in project management, staff training, and performance management. Committed to delivering high quality results and open to acquiring necessary qualifications for success.

Overview

11
years of professional experience
1
Certification

Work History

Vanguard
Scottsdale, AZ

Team Leader
08.2022 - 09.2025

Job overview

  • Managed a team of 10 or more customer service representatives, providing ongoing coaching and support to improve and achieve team performance goals.
  • Resolved escalated customer complaints in a timely and professional manner to ensure customer loyalty.
  • Maintained a positive and productive work culture to foster employee engagement and retention.
  • Trained new employees in company policies, procedures and call center best practices.

LYFT
Phoenix, AZ

Ride Share
07.2021 - 08.2022

Job overview

  • Navigating city streets and safely transporting passengers in a timely manner.
  • Providing exceptional customer service, ensuring a pleasant, efficient and comfortable ride for all passengers.

MAD Greens
Lakewood, CO

Catering Manager
06.2015 - 08.2021

Job overview

  • Developed and maintained relationships with key clients, resulting in repeat business and increased revenue.
  • Successfully managed high volume catering events for corporate clients, ensuring smooth operations and customer satisfaction.

Subway
Lakewood, Colorado

General Manager
05.2014 - 07.2015

Job overview

  • Oversaw inventory management to minimize waste and maximize product availability.
  • Ensured compliance with health and safety regulations to maintain operational standards.
  • Monitored customer feedback to drive service enhancements and retention strategies.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Education

Everset College

AAS from Accounting
12.2015

Skills

  • Leadership
  • Relationship building
  • Communication
  • Problem solving
  • Time management
  • Strategic planning
  • Organizational skills
  • Conflict resolution

Certification

  • SIE
  • Series 7
  • Series 63

Accomplishments

  • Supervised team of 10 or more staff members.
  • Achieved Performance through effectively helping with Performance management.
  • Documented and resolved escalations which led to client satisfaction.
Availability
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monday
tuesday
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friday
saturday
sunday
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Languages

English
Native language

Timeline

Team Leader

Vanguard
08.2022 - 09.2025

Ride Share

LYFT
07.2021 - 08.2022

Catering Manager

MAD Greens
06.2015 - 08.2021

General Manager

Subway
05.2014 - 07.2015

Everset College

AAS from Accounting

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