Michelle Snyder
Radcliff,KY
Summary
Experienced human resources generalist with over 20 years of experience in human resources and recruiting. Excellent reputation for resolving problems, improving customer satisfaction, advising on special programs, and driving overall operational improvements. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.
Overview
12
12
years of professional experience
Work History
Combat Related Special Compensation Analyst
Army Human Resources Command
09.2020 - 05.2024
- Executes Congressionally mandated Combat Related Special Compensation Program. Certifies CRSC claims using appropriate regulations within set standards of service.
- Process CRSC ineligible claims and maintain 100 percent accuracy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Updated personnel handbooks and individual records to keep filed accurate and detailed within ARIMS regulations.
- Complied correspondence for congressional inquiries information between veterans and Army Human Resources Command.
- Streamlined data collection processes for improved efficiency and reduced errors in data entry.
- Collaborated and evaluated claims with Department of Justice during litigation law suits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
County Director of Veterans Affairs
Chickasaw County Iowa
12.2019 - 08.2020
- Investigate and assist veterans in attaining temporary financial assistance and emergency assistance; granted over $10,000 payable towards medical, utility bills, and shelter thru Iowa Trust Fund.
- Researched medical conditions and obtain necessary medical records and statements from physicians to support veteran's disability claim.
- Served as Chickasaw County's liaison between Veterans Assistance Commission, Mental Health Court, and Veterans Outreach Program.
- Performed proper application of VA laws and regulations and is accountable for proper analysis, appropriate development and final rating determinations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved community outreach by developing and implementing strategic plans for the county.
Director of Human Capital Management
US Army
12.2017 - 02.2019
- Directly managed office services of eight employees.
- Secured $250,000 annual operating budget with no loss or errors.
- Overhauled compliance-oriented inspection and assistance programs toward more effective commitment based program improving results in vital areas and increased teams' morale.
- Compiled and analyzed data to identify trends, deficiencies and accomplishments related to assigned programs.
- Prepared reports and presented briefing to inform higher management of analysis results for education use in decision-making process, resulting in increased output of 53%.
- Served as information system analyst/manager with responsibility for planning, development, operation, maintenance, and management.
- Managed employment relations counseling in following areas but not limited to harassment allegations, benefits administration and employee complaints.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Director of Human Capital Management
US Army
06.2015 - 11.2017
- Led division level human capital program of 10,000 person diverse work group of military,
civilians, and contractors, dispersed over five locations and two countries. - Coordinated and worked with supervisory staff and management on performance
evaluations, supervisory practices, and employee accountability. - Developed and delivered custom training including supervisory, customer service, professional development and mandatory programs required by federal law.
- Directly managed office services of 18 employees.
- Consulted with customers to understand their desires and suggest best products to meet their needs.
- Acquired and managed yearly budget of $500,000 for training and purchasing with no loss of funds.
- Managed and ensured compliance with human resources policies and procedures.
Deputy Director of Human Capital Management
US Army
11.2012 - 05.2015
- Managed and supervised team of 7 employees who were cross functional subject matter experts.
- Coached management on best leadership practices, including motivating employees,
handling conflict and maintaining retention of 100%. - Maintained employee personnel files and recruitment files with policy standards.
- Managed, served as consultant to upper management on developing organizational
structures, roles and responsibilities of job. - Coordinated and processed over 275 service contracts, monthly, including monthly
maintenance and reports with higher headquarters. - Reduced expenditure discrepancies by conducting regular audits and implementing cost controls.
Education
Liberal Arts And General Studies
Thomas Edison State University
Trenton, NJSkills
- Problem resolution
- Training program development
- Human resources
- Customer service
- Budgeting
- Employee recruitment
- Project Management
- Performance Management
- Project management experience
- Analytical mindset
Timeline
Combat Related Special Compensation Analyst
Army Human Resources Command
09.2020 - 05.2024
County Director of Veterans Affairs
Chickasaw County Iowa
12.2019 - 08.2020
Director of Human Capital Management
US Army
12.2017 - 02.2019
Director of Human Capital Management
US Army
06.2015 - 11.2017
Deputy Director of Human Capital Management
US Army
11.2012 - 05.2015
Liberal Arts And General Studies
Thomas Edison State University
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