Michelle Sodoski
Sanford,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thrives in team collaboration settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RNC Divisional Administrative Manager
Del Air Heating & Air Conditioning
01.2021 - 01.2025
- Transitioned focus fully to the RNC division
- Collaborated with ServiceTitan's implementation team to customize the platform for RNC needs, encompassing estimating, purchasing, admin, and accounting
- Learned and implemented invoice reconciliation within ServiceTitan and builder portals after accounting restructure
- Built custom reports in ServiceTitan to ensure proper job completion, invoicing, and startup team readiness
- Participated in acquisition team; trained newly acquired companies on internal processes and procedures
- Handled license transitions and updated Certificates of Insurance (COIs) for acquisitions
- Oversaw permit reassignment under new license holders
- Developed paperless process improvements, reducing in-field documents from eight to one
- Centralized the admin team, enabling remote support for all 7 locations, reducing team size from 12 to 5, and eliminating the need for travel
- Successfully concluded a 21-year career at Del Air following departmental restructuring
Retail Divisional Administrative Manager
Del Air Heating & Air Conditioning
01.2018 - 01.2025
- Promoted to replace retiring mentor; led a team of 18 administrators across 7 locations statewide
- Traveled regularly to locations to ensure policy adherence, provide training, and support management
- Audited job files for accuracy
- Provided admin coverage during extended PTO
- Monitored builder portals and ensured timely updates
- Maintained regular communication with builders to address delays in permitting or inspections
- Collaborated with accounting to confirm job completion and billing accuracy
RNC HVAC Administrator
Del Air Heating & Air Conditioning
01.2014 - 01.2017
- Performed administrative tasks similar to those in the electrical division
- Supported permitting, documentation, and communication processes
RNC Warranty & Service Coordinator
Del Air Heating & Air Conditioning
01.2005 - 01.2013
- Developed processes and procedures for handling warranty and service calls
- Scheduled service appointments with customers
- Dispatched technicians and ordered necessary materials
- Updated builder portals with warranty completion statuses
- Generated invoices and batches for billable service calls
- Pulled permits and scheduled inspections for service-related work
- Grew the service team from 2 to 11 technicians
RNC Electrical Administrator
Del Air Heating & Air Conditioning
01.2004 - 01.2005
- Pulled permit packets from estimating files
- Verified purchase orders against contracts for accuracy
- Pulled permits when required
- Created job files, including material sheets, layouts, and pick lists for installers
- Collaborated closely with the estimating team to resolve discrepancies between POs/contracts and estimating documents
Skills
- Recordkeeping
- Complex Problem-solving
- Policy and procedure development and implementation
- Business administration
- Project management
- Coaching and mentoring
- Data analysis
- Leadership
Certification
- CNP - Certified Notary Public
Timeline
RNC Divisional Administrative Manager
Del Air Heating & Air Conditioning
01.2021 - 01.2025
Retail Divisional Administrative Manager
Del Air Heating & Air Conditioning
01.2018 - 01.2025
RNC HVAC Administrator
Del Air Heating & Air Conditioning
01.2014 - 01.2017
RNC Warranty & Service Coordinator
Del Air Heating & Air Conditioning
01.2005 - 01.2013
RNC Electrical Administrator
Del Air Heating & Air Conditioning
01.2004 - 01.2005
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