Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Sordi

Greenlawn

Summary

Detail-oriented and emotionally intelligent professional with over a decade of experience leading high-performing teams and managing complex operations in fast-paced, people-centric industries. Skilled at balancing strategic planning with real-time problem-solving, delivering polished, high-level support in dynamic environments. Strong communicator and trusted leader with a background in hospitality management, retail, and creative brand execution. Returning to the workforce after a purposeful pause with a renewed focus, deep organizational instincts, and a commitment to supporting executive leadership through proactive thinking, discretion, and operational excellence.

Overview

18
18
years of professional experience

Work History

Career Pause

Motherhood
10.2024 - Current
  • Dedicated time to nurturing a family while honing transferable skills in time management, conflict resolution, and multitasking under pressure. Now returning to the workforce with renewed energy and focus.

Beverage Director

Colonie & PIPS
06.2014 - 10.2024
  • Oversaw operations for two busy, design-forward hospitality concepts with a combined team of 25+, ensuring high standards in service, brand presentation, and guest satisfaction.
  • Collaborated with ownership and cross-functional partners on private events, from planning to on-site execution, consistently delivering elevated experiences.
  • Led scheduling, team coaching, and operational flow, promoting accountability and a unified team culture.
  • Created efficient internal systems and vendor communication protocols that improved consistency and cost control.
  • Maintained poise, discretion, and leadership presence under high-pressure circumstances with VIP clientele.

Lead Bartender

Wassail
01.2016 - 01.2017
  • Served as product expert for an international cider-focused menu, driving guest education and return business.
  • Maintained solo operations during shifts, handling guest service, inventory, and opening/closing with autonomy.

Associate Designer

SAM
01.2011 - 01.2013
  • Supported executive leadership on international production timelines, vendor management, and sample delivery.
  • Supported market preparation for major retail accounts including Saks, Nordstrom, and Bloomingdale’s.
  • Balanced creative tasks with detailed logistics in a high-output fashion design studio.

Greeter & Sales Associate

Abercrombie & Fitch Flagship 5th Avenue
01.2008 - 01.2009
  • Contributed to the success of the number one grossing store on 5th avenue.
  • Greeted guests and helped elevate their shopping experience by helping them navigate the multi level store and find specific merchandise.
  • Elevated the client experience by contributing to the signature atmosphere of the store.
  • Developed communication skills to successfully provide clients from around the world seamless service breaking through language barriers.

Education

Bachelors of Fine Arts - Sportswear specialization

Fashion Institute of Technology
05.2011

The FIT in Milan Fashion Design Program - exchange program with a sportswear specialization

Politecnico di Milano
05.2010

Skills

  • Leadership & Staff Development
  • Cross-Functional Teamwork & Collaboration
  • Operational Efficiency & Scheduling
  • KPI Awareness & Goal Setting
  • Client retention strategies
  • Multitasking Abilities
  • Verbal and written communication
  • Budget management
  • Problem resolution
  • Operations management

Timeline

Career Pause

Motherhood
10.2024 - Current

Lead Bartender

Wassail
01.2016 - 01.2017

Beverage Director

Colonie & PIPS
06.2014 - 10.2024

Associate Designer

SAM
01.2011 - 01.2013

Greeter & Sales Associate

Abercrombie & Fitch Flagship 5th Avenue
01.2008 - 01.2009

The FIT in Milan Fashion Design Program - exchange program with a sportswear specialization

Politecnico di Milano

Bachelors of Fine Arts - Sportswear specialization

Fashion Institute of Technology

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