Michelle Soto
Fort Wayne,IN
Summary
Detail-oriented receptionist skilled in clear communication and strategic thinking. Successfully managed front desk operations, optimizing guest check-in processes and enhancing customer satisfaction in high-volume environments.
Overview
1992
1992
years of professional experience
Work History
Manager's Assistant
Dollar General Store
Ossian, IN
2011 - 2013
- Assisted in daily store operations by managing inventory levels and product placements.
- Executed routine administrative tasks, ensuring accurate documentation and efficient workflow.
- Provided customer support by addressing inquiries and resolving issues promptly.
- Coordinated staff schedules to optimize store coverage during peak hours.
- Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Created an attractive atmosphere in the retail area by strategically arranging products that encouraged impulse purchases.
- Optimized efficiency of retail operations through focused training on inventory management, merchandising strategies, and store maintenance standards.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
- Collected carts left in parking areas and returned to retail stores.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
Receiving Associate
Sprint NEAC
Decatur, IN
10.2000 - 2001
- Entered and verified data into electronic systems with high attention to detail.
- Maintained accurate records by cross-referencing information against source documents.
- Assisted in organizing and prioritizing data entry tasks to meet deadlines.
- Ensured timely completion of projects through effective prioritization and multitasking abilities.
- Safeguarded sensitive information by adhering to strict guidelines for maintaining confidentiality of client records.
- Expedited data processing time with efficient use of software tools and keyboard shortcuts.
- Contributed to a streamlined workflow by consistently meeting deadlines for data entry assignments.
- Managed high-volume workloads under tight deadlines while maintaining a strong focus on quality assurance throughout the entire process.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Assistant Lead Front Office Receptionist
R&R Employment/Personal Touch Specialties & Gifts
Decatur, IN
05.1990 - 06.1991
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing receptionist workflow and client service delivery.
- Implemented inventory management practices for office supplies, reducing costs and waste effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Ensured a professional appearance of the front desk area through regular cleaning tasks and organization efforts.
- Handled high-volume phone calls professionally, directing inquiries to appropriate departments or personnel as needed.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Evenstart Family Literacy GED Program
Decatur, INAssociate of Arts - Business Management
University of Phoenix-Online College Classes
Phoenix, AZ2029
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Sales strategies
- Financial management
- Retail operations
- Retail operations management
- Performance reviewing
- Consulting
- Strategic planning
- Inventory management
- Policy enforcement
- Problem-solving
- Time management
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Decision-making
- Workplace safety compliance
- Product and service sales
- Compliance
- Fast learner
- Critical thinking
- Multitasking and time management
- Clear communication
Timeline
Receiving Associate
Sprint NEAC
10.2000 - 2001
Assistant Lead Front Office Receptionist
R&R Employment/Personal Touch Specialties & Gifts
05.1990 - 06.1991
Manager's Assistant
Dollar General Store
2011 - 2013
High School Diploma -
Evenstart Family Literacy GED Program
Associate of Arts - Business Management
University of Phoenix-Online College Classes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achieved employing many people through effectively helping with successfully matching our clients with our hiring companies based on our clients job skills.
- Managed Personal Touch Specialties & Gifts area. Also worked as a receptionist for R&R Employment Agency.
- I was employed as a keyer with Sprint NEAC. My duties consisted of receiving orders from our customers requesting to add and delete features on their landline phones. I also provided customers with new service and disconnected customers service due to their accounts being delinquent.
Languages
Spanish
Limited Working