Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Michelle Southern
Rockwall,Tx
Summary
Overview
14
years of professional experience
Work History
Accounts Receivable Department
Staff Accountant
01.2023 - Current
Job overview
- Coordinated with Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
1000bulbs.com
Customer Service Representative Lead
02.2016 - 01.2023
Job overview
- Oversees a team of 9 employee's
- Improve customer service standards with proactive assessments of staff performance and constructive feedback
- Elevate performance with skilled supervision, training, work direction and guidance for personnel
- Processes customer exchanges, refunds and bill adjustments to correct product or service problems
- Identify causes of product malfunctions and credited affected customers
- Update records with details of customer interactions and transactions
- Help improve processes and products by relaying customer feedback
- Provide training to incoming new hires on policy and procedures
- Create and implemented competitions within the department to drive motivation
- Celebrate my team in various ways to boost team moral.
Bed Bath & Beyond
Soft side Manager
01.2014 - 02.2016
Job overview
- Over saw a team of six employees
- Completed store opening and closing procedures
- Trained and mentored employees
- Monitored high theft areas during busy periods
- Improved customer service by projecting friendly and knowledgeable attitude
- Remained in constant communication with district manager to communicate the stores wins and loses
- Drove metrics in sales and online orders.
Sears
Apparel Manager
08.2010 - 01.2014
Job overview
- Oversaw a team of 20 employees
- Demonstrated that customers come first by serving them with a sense of urgency
- Made sure team maintained merchandising standards
- Created strategies to develop and expand existing customer sales
- Coached and trained associates in order to meet store/company goals
- Drove metrics in credit, Shop Your Way Rewards, Store to Home and balance of transactions
- Created and executed games/contests to motivate staff metrics.
Education
John Horn High SchoolMesquite, TX
05.2009
University Overview
Skills
- Monthly Account / Bank Reconciliation
- Accounts Receivable
- Microsoft Excel proficient
- Processing commission for 40 sales associates
- Records management
- Team development
- Complaint resolution
- Performance evaluation
- Time tracking
- Self-starter
- Time management
- Analytical thinking
Timeline
Staff Accountant
Accounts Receivable Department
01.2023 - Current
Customer Service Representative Lead
1000bulbs.com
02.2016 - 01.2023
Soft side Manager
Bed Bath & Beyond
01.2014 - 02.2016
Apparel Manager
Sears
08.2010 - 01.2014
John Horn High School
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