Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Michelle Speakes

Delmar,MD

Summary

Dynamic Customer Service Representative with a proven track record at XPO, enhancing customer satisfaction through effective problem resolution and active listening. Skilled in relationship building and data entry, I fostered a positive team culture while managing high call volumes, contributing to long-term business growth and customer loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

XPO
05.2005 - Current
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Managed high volume of customer calls, maintaining calm and professional demeanor.
  • Built relationships with customers and community to promote long term business growth.

Education

High School Diploma -

Delmar High School
Delmar, DE
06-1984

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Scheduling
  • Paperwork processing
  • Appointment scheduling
  • Order processing

Timeline

Customer Service Representative

XPO
05.2005 - Current

High School Diploma -

Delmar High School

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Michelle Speakes