Michelle Spears
Clayton,NORTH CAROLINA
Summary
The beauty industry is my passion. As a salon manager I am here to encourage stylist and grow the business. Authorized to work in the US for any employer.
Overview
24
24
years of professional experience
Work History
Salon Manager
Fantastic Sams Cut & Color
01.2022 - Current
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Handled employee scheduling and coverage needs during business hours.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Educated service personnel on company policy and procedure.
Master Stylist
Instyle Salon by JCPenney
02.2016 - Current
- As master stylist I have become an America's Best in just two short years
Store Manager
Sally Beauty Holdings
11.2013 - 12.2014
- In charge of sales, reordering and scheduling
- Keeping my store up to the standards of the company and increase revenue
- Going over reports and executing what needs to be done
- Organizing retail shelves to plan-a-o gram
- And making sure we meet our KPI's
Clinic Manager
America Laser MedSpa
07.2011 - 02.2013
- Making sure our technicians are handling clients needs
- Selling packages of service to new clients
- Handling any situation that came up
- And improving the bottom line
Senior Stylist
ULTA
11.2007 - 01.2011
Owner/Stylist
TECHNIQUE SALON
01.2001 - 04.2007
Real Estate Agent
Remax Realty
01.2002 - 02.2004
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Education
Cosmetology -
BJ's Beauty & Barber College
Laser Certificate -
ATI Career Training Center-Dallas
Master Of Real Estate Development - Real Estate
Knoxville Real Estate School
Knoxville, TN12.2001
Timeline
Salon Manager
Fantastic Sams Cut & Color
01.2022 - Current
Master Stylist
Instyle Salon by JCPenney
02.2016 - Current
Store Manager
Sally Beauty Holdings
11.2013 - 12.2014
Clinic Manager
America Laser MedSpa
07.2011 - 02.2013
Senior Stylist
ULTA
11.2007 - 01.2011
Real Estate Agent
Remax Realty
01.2002 - 02.2004
Owner/Stylist
TECHNIQUE SALON
01.2001 - 04.2007
Cosmetology -
BJ's Beauty & Barber College
Laser Certificate -
ATI Career Training Center-Dallas
Master Of Real Estate Development - Real Estate
Knoxville Real Estate School
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