Rinasia Terry
Greenbelt,MD
Summary
Results-driven professional with extensive experience in the salon and hospitality industries. Skilled in conflict resolution, communication, and workflow optimization, contributing to improved client relationships and operational efficiency.
Overview
5
5
years of professional experience
Work History
Salon Manager
Varnish Lane
Washington, District of Columbia
06.2023 - Current
- Supervised daily operations to ensure high service quality and customer satisfaction.
- Resolved customer complaints promptly, fostering positive client relationships.
- Trained new employees on salon procedures and customer service standards.
- Coordinated inventory management to ensure availability of products and supplies.
Front Desk Agent
Holiday Inn Express Hotel
Largo, MD
10.2021 - 06.2023
- Managed reservation system, ensuring accurate bookings and minimizing guest wait times.
- Coordinated room assignments and streamlined front desk operations for a seamless guest check-in experience.
- Processed payments and handled cash transactions securely and accurately.
- Resolved guest complaints promptly, improving overall customer satisfaction and loyalty.
Host
The Hamilton Restaurant and Live
Washington, District of Columbia
09.2020 - 10.2021
- Managed reservations and seating arrangements to enhance guest experience.
- Coordinated with kitchen and waitstaff to ensure timely and smooth service.
- Collaborated with management to develop effective seating strategies during peak hours.
- Assisted in training new hosts on protocols and customer service standards.
Education
High School Diploma -
Charles H. Flowers HS
Springdale MD06-2019
Skills
- Appointment scheduling
- Customer service
- Product merchandising
- Workflow optimization
- Team leadership
- Time management
- Conflict resolution
References
References available upon request.
Timeline
Salon Manager
Varnish Lane
06.2023 - Current
Front Desk Agent
Holiday Inn Express Hotel
10.2021 - 06.2023
Host
The Hamilton Restaurant and Live
09.2020 - 10.2021
High School Diploma -
Charles H. Flowers HS