Michelle Spivey
Indianapolis,IN
Summary
Dynamic mental health professional with extensive experience at Valle Vista Health Systems, excelling in patient safety management and behavioral support. Proven track record in enhancing care quality through strategic initiatives and effective team leadership. Skilled in clinical documentation and fostering teamwork, driving improved patient outcomes and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Lead Mental Health Technician
Valle Vista Health Systems
11.2018 - Current
- Coordinated patient care plans with interdisciplinary teams.
- Trained and mentored junior mental health technicians on best practices.
- Implemented therapeutic interventions to improve patient outcomes.
- Supervised daily operations of mental health support activities.
- Monitored patient progress and documented behavioral changes accurately.
- Maintained a safe and therapeutic environment for patients by conducting regular safety checks and adhering to established protocols.
Assistant Director
Valle Vista Health Systems
2018 - 2021
- Developed strategic initiatives to enhance patient care quality across departments.
- Led cross-functional teams to implement process improvements for operational efficiency.
- Mentored staff on best practices in healthcare administration and compliance standards.
- Analyzed performance data to drive decision-making and optimize resource allocation.
- Facilitated training sessions for staff, enhancing skill sets and improving service delivery.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Increased operational efficiency, reviewing and optimizing departmental workflows.
Front Office Medical Assistant
Madison Family Medicine
01.2010 - 11.2018
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Provided front desk support, greeting patients and handling inquiries efficiently.
- Assisted with electronic health record management, ensuring accuracy and compliance.
- Maintained inventory of office supplies, reducing operational costs through diligent tracking and reordering processes.
- Used Software to maintain and update over Number medical records.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Education
Kaplan College
Indianapolis, IN2010
High School Diploma -
Manual High School
Indianapolis, IN05.2003
Skills
- Clinical documentation
- Self-care techniques
- Mental health counseling
- Family support
- Behavioral management
- Trauma-informed care
- Behavior observation
- Patient safety management
- De-escalation techniques
- Charting and clinical documentation
- Teamwork
- Attention to detail
- Multitasking
- Patient safety
- Behavioral support
- Vitals monitoring
- Behavioral health
Timeline
Lead Mental Health Technician
Valle Vista Health Systems
11.2018 - Current
Front Office Medical Assistant
Madison Family Medicine
01.2010 - 11.2018
Assistant Director
Valle Vista Health Systems
2018 - 2021
Kaplan College
High School Diploma -
Manual High School