Michelle Stanley
Summary
Skilled Certified Fitter with a track record of enhancing patient comfort and confidence at Ottobock Healthcare. Leveraged teamwork and HIPAA compliance to streamline insurance processes and improve patient education. Achieved notable patient satisfaction through empathetic service and precise fittings, demonstrating a strong work ethic and problem-solving abilities.
Certified professional with strong background in fitting, skilled in providing compassionate care and personalized solutions. Known for effective teamwork and adaptability, consistently delivering high-quality results. Expertise in patient assessment, fitting techniques, and educating clients on post-surgical options. Reliable and results-driven, ensuring client satisfaction and well-being.
Overview
8
8
years of professional experience
Work History
Certified Fitter
Ottobock Healthcare
12.2019 - 12.2024
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
- Assisted in training new employees, sharing technical knowledge and best practices for efficient operations.
- Enhanced patient education materials to better address frequently asked questions and concerns
- Ensured accurate measurements and fittings for patients, resulting in increased comfort and confidence.
- Maintained detailed records of all fittings performed, ensuring accuracy for future reference or insurance purposes.
- Navigated complex insurance guidelines successfully, resulting in more streamlined claim processing experiences for both patients and providers.
- Addressed patient complaints effectively, resolving issues promptly while maintaining professionalism and empathy throughout interactions.
- Supported a positive work environment by fostering collaboration, sharing knowledge, and assisting peers as needed.
Certified Mastectomy Fitter
Binson's Medical Supply
04.2017 - 12.2019
- Enhanced patient education materials to better address frequently asked questions and concerns regarding post-mastectomy care.
- Ensured accurate measurements and fittings for patients, resulting in increased comfort and confidence.
- Maintained detailed records of all fittings performed, ensuring accuracy for future reference or insurance purposes.
- Navigated complex insurance guidelines successfully, resulting in more streamlined claim processing experiences for both patients and providers.
- Addressed patient complaints effectively, resolving issues promptly while maintaining professionalism and empathy throughout interactions.
- Improved patient satisfaction by providing compassionate and knowledgeable fitting consultations for post-mastectomy products.
- Assisted patients in selecting appropriate breast forms based on individual preferences and needs.
Education
CFM And CFTs
ABC
Skills
- Strong work ethic
- Teamwork and collaboration
- HIPAA compliance
- Patient assessments
- Task prioritization
Timeline
Certified Fitter
Ottobock Healthcare
12.2019 - 12.2024
Certified Mastectomy Fitter
Binson's Medical Supply
04.2017 - 12.2019
CFM And CFTs
ABC
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