Michelle Starr
San Leandro,CA
Summary
Customer-focused service and operations professional with 10+ years of experience supporting customers, managing relationships, and resolving issues in fast-paced retail and Pro-focused environments. Highly skilled in relationship-building, problem-solving, and follow-up while working cross-functionally with sales, marketing, and operations teams. Passionate about delivering accurate information, tailored solutions, and exceptional service that strengthens long-term customer and distributor relationships.
Overview
25
25
years of professional experience
Work History
Pro Department Manager
Floor & Decor
San Leandro, CA
09.2024 - Current
- Build and maintain strong relationships with contractors, builders, and trade professionals by understanding their business needs and providing tailored solutions
- Serve as a key point of contact for Pro customers, supporting them from product selection through order fulfillment
- Provide expert product knowledge and clear communication to ensure accurate orders, timely delivery, and customer satisfaction
- Resolve order issues, product questions, and service concerns through research, follow-up, and coordination with internal teams
- Collaborate with operations, inventory, and leadership teams to support Pro sales growth and customer retention
- Train and mentor team members on customer service standards, product knowledge, and Pro account support
- Support inventory management and in-store operations to ensure performance goals are met or exceeded
Store Manager
SalonCentric
Alameda, CA
09.2019 - 04.2024
- Served as primary point of contact for customer inquiries related to orders, products, inventory, and promotions
- Built long-term customer relationships through proactive communication and personalized service
- Researched and resolved customer issues efficiently, partnering with vendors, distribution, and internal teams
- Provided detailed product knowledge and guidance to ensure customers received accurate information
- Managed returns, order discrepancies, and follow-up to completion
- Collaborated with marketing and operations teams to support promotions and customer communications
- Maintained accurate records and tracked customer interactions to ensure timely resolution
Esthetician
About Face and BODY
Berkeley, CA
01.2018 - 09.2019
- Delivered personalized customer experiences by actively listening to client needs and concerns
- Educated clients on products and services, supporting informed purchasing decisions
- Maintained detailed client records and followed up to support satisfaction and retention
Esthetician / Wax Specialist
STRIPT Wax Bar
San Francisco, CA
10.2016 - 01.2018
- Supported new and returning clients by answering questions and resolving service concerns
- Helped implement improved consultation and documentation processes, increasing customer satisfaction
- Trained and mentored junior team members on service and communication standards
Assistant Manager
Walgreens
Oakland, CA
09.2000 - 04.2014
- Assisted customers with product questions, service issues, and order-related concerns
- Supported daily operations including cash management, scheduling, and staff supervision
- Ensured consistent, positive customer experiences in a high-volume environment
Education
Certificate / License - Esthetics
Design School of Cosmetology
Pleasanton, CAHigh School Diploma -
San Leandro High School
San Leandro, CASkills
- Customer Service & Support
- Relationship Building (Pro Customers & Partners)
- Order Support & Issue Resolution
- Research & Follow-Up
- Cross-Functional Communication
- Product Knowledge & Education
- CRM & Record Keeping
- Time Management & Organization
- Team Training & Collaboration
Timeline
Pro Department Manager
Floor & Decor
09.2024 - Current
Store Manager
SalonCentric
09.2019 - 04.2024
Esthetician
About Face and BODY
01.2018 - 09.2019
Esthetician / Wax Specialist
STRIPT Wax Bar
10.2016 - 01.2018
Assistant Manager
Walgreens
09.2000 - 04.2014
Certificate / License - Esthetics
Design School of Cosmetology
High School Diploma -
San Leandro High School