Michelle Steadman
Renton,WA
Summary
Experienced in the dental industry offering 9 years of superior hospitality service. Highly skilled in managing pediatric patients, building relationships with patients, showing empathy and compassion for patients. Proficient in Dentrix, with friendly and decisive approach to resolving challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Evergrins Dental & Orthodontics
Renton, WA
05.2021 - Current
- Checked-in/out patients
- Collect copays, deposits and fees
- Verify dental insurance eligibilities
- Schedule appointments
- Dental assist if needed in clinic
- Send out and collect paperwork for patient records
- Responsible for email correspondence
- Answered multi-line phone system
- Used quick response and dynamic service skills to build relationships with patients and improve patient retention rate.
Surgical Assistant
Pacific Northwest Oral & Maxillofacial Surgeons
Renton, WA
07.2018 - 03.2019
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Quickly responded to emergency situations during procedures with life-saving aid.
- Protected patients from infection by setting up and managing sterile operating fields.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
Pediatric Dental Assistant/Orthodontic Treatment Coordinator
Children's Dental Care & Orthodontic Coordinator
Bonney Lake, WA
04.2014 - 06.2018
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings , and impressions.
- Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
- Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
- Prepared rooms for patient treatment.
- Prepared and positioned patients for procedures by , clipping dental napkins and placing patient safety devices.
- Prepared patient X-rays and images for review by dentist.
- Documented patients' dental health information, and medical history.
- Booked appointments for patients using Dentrix.
- Assisted parents in filling out financial contract and payments for orthodontic treatment.
Dental Assistant
Sunrise Dental
Puyallup, WA
02.2014 - 03.2014
- Prepared patient X-rays and images for review by dentist.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, etc.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
Dental Assistant
Gentle Dental
Bonney Lake, WA
03.2013 - 11.2013
- Prepared patient X-rays and images by for review by dentist.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
- Prepared rooms for patient treatment by cleaning and setting up trays for procedures
Pediatric Dental Assitant/Front Desk Coordinator
Children's Dental Care & Orthodontics
Bonney Lake, WA
03.2019 - October
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent strip crowns, oral surgery, band fitting for space maintainers and placed sealants.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, and impressions.
- Answered multi-line phone system to respond to inquiries and schedule appointments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Dental Assisting
Everest College
Tacoma, WASkills
- Dental charting
- Pediatric Treatment Protocols
- Pediatric CPR
- Front desk management
Certification
- Registered Dental Assistant
- HIPPA Certified
- OSHA Certified
- AIDS Education Certified
Timeline
Front Desk Coordinator
Evergrins Dental & Orthodontics
05.2021 - Current
Pediatric Dental Assitant/Front Desk Coordinator
Children's Dental Care & Orthodontics
03.2019 - October
Surgical Assistant
Pacific Northwest Oral & Maxillofacial Surgeons
07.2018 - 03.2019
Pediatric Dental Assistant/Orthodontic Treatment Coordinator
Children's Dental Care & Orthodontic Coordinator
04.2014 - 06.2018
Dental Assistant
Sunrise Dental
02.2014 - 03.2014
Dental Assistant
Gentle Dental
03.2013 - 11.2013
No Degree - Dental Assisting
Everest College