Michelle Steege

• Greeted guests upon arrival and provided excellent customer service.
• Answered phones, booked reservations, and responded to inquiries from customers.
• Maintained daily records of all transactions, including payments and cancellations.
• Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
• Processed guest payments through cash registers or credit card machines in an accurate manner.
• Provided timely and accurate information regarding hotel services, amenities, local attractions.
• Monitored lobby activity throughout shift to ensure safety of guests and staff members.
• Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
• Sorted incoming mail and distributed it accordingly throughout the facility.
• Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
• Resolved customer complaints in a professional manner while maintaining high standards of service quality.
• Ensured that all registration cards were properly filled out according to hotel policies.
• Adhered strictly to all applicable laws related to hotel operations.
• Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Managed guest check-in and check-out procedures, reservations and payments.
• Delivered friendly and knowledgeable support to current and prospective customers.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Answered phone and emails to make reservations and take guest information.
• Verified and collected client payments.
• Responded to customer complaints, collaboratively troubleshooting to devise solutions.
• Welcomed large volume of guests and improved overall customer service.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Responded to inquiries and room requests made online, by phone and via email.
• Greeted, registered and assigned guests to rooms according to individual requirements.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Conducted transactions, confirming patient information and processing according to standard protocol.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Supervised daily operations of hotel front desk in absence of manager.
• Coordinated with internal departments to handle wide range of guest needs.
• Stayed current on local attractions and special events to help guests with entertainment options.
• Assisted guests at check-in, providing information on various services within hotel.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Kept records of room availability and guest accounts, manually or using computers.
• Greeted, registered and assigned rooms to hotel or motel guests.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Verified customer credit to establish payment method for accommodations.
• Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
• Transmitted and received messages using telephones or telephone switchboards.

• Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
• Processed payments from customers for room charges and incidentals.
• Assisted with room reservations, changes and cancellations.
• Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
• Provided information about the hotel's amenities, services and surrounding areas to guests.
• Maintained daily records of room availability and rates.
• Resolved customer complaints in a timely manner while following company policies and procedures.
• Ensured that all guest requests were met promptly, courteously and efficiently.
• Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
• Verified accuracy of billing invoices prior to submitting them for payment processing.
• Managed cash drawer according to established accounting guidelines.
• Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
• Stocked supplies at the front desk such as forms, stationery items, brochures.
• Performed administrative duties such as filing documents, preparing correspondence.
• Coordinated with housekeeping staff regarding occupancy status of rooms.
• Served as first point of contact for emergency situations requiring evacuation or security personnel.
• Assisted in training new front desk clerks on proper procedures and protocols.
• Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Arranged special accommodations for guests to enhance visitor experiences.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Input customer data into reservation systems and updated to reflect room changes.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Facilitated successful front desk operations for high-volume hotel.
• Showed off dining areas, pool, spa and fitness center to prospective and current guests.
• Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
• Greeted, registered and assigned rooms to hotel or motel guests.
• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Assisted guests at check-in, providing information on various services within hotel.
• Verified customer credit to establish payment method for accommodations.
• Input and confirmed reservations for guests.
• Kept records of room availability and guest accounts, manually or using computers.
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Performed bookkeeping activities to balance accounts and conduct nightly audits.
• Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
• Issued room keys and escort instructions to bellhops.
• Computed bills, collected payments and made change for guests.
• Contacted housekeeping or maintenance staff to report room or building issues.
• Transmitted and received messages using telephones or telephone switchboards.
• Reviewed accounts and charges with guests during check out process.
• Arranged tours, taxis or restaurant reservations for customers.
• Posted incidental charges to ledgers, manually or by using computers.
• Date-stamped, sorted and racked incoming mail and messages.

This was by-far my favorite job!. I was good at selling rooms. I also learned how important a smile can be. I have carried that with me since. At the time, The BNSF railroad was contracted with the Day's Inn, So I also booked rooms for them on their away-from-home status and called for a ride to pick them up when they were back on duty. I would probably still be working there had I not moved, got married and started a family

• Restway is a campground and also Home to many clients who live there year around. In some ways this job was like running a hotel. But in many ways, different. This campground is a family owned business for 48 years. Nothing was ever done on a computer except the card-reader for payments. All information was written including Cheyenne Frontier Days reservation. My boss was the only one who handled this. We relied on a map as to what spots were available to rent out. I answered many phone calls and wrote down just as many messages.
• I also cleaned lobby, bathrooms, wash a few dishes, took out garbage and dusted many things to make the lobby look clean and handled mail for guests.
• This was a great job, because I met many people. I became friends with some just by small talk when they came in to get their mail.
• My boss has been a good friend for many years. We agreed if the job was getting in way to our friendship, I would quit. I did. Her friendship was worth more to me. I only worked 12 hours a week, but I really liked my job.