Valerie Pavon
Denver
Summary
Dynamic and motivated professional with extensive experience in customer service at Horseshoe Casino. Bilingual and skilled in front desk operations, I excel in building relationships and enhancing guest satisfaction. Known for my strong communication and organizational abilities, I consistently meet client needs while adapting quickly in fast-paced environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Horseshoe Casino
Black Hawk
10.2022 - 04.2024
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Answered incoming calls and directed them to the appropriate personnel.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Managed reservation systems, updating guest information and processing cancellations as needed.
Cashier Customer Service
Circle K
Denver
09.2017 - 01.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Addressed customer questions and concerns regarding products and services.
Business Development Associate
City and County of Denver
Denver
09.1991 - 08.2015
- Established and maintained strong relationships with clients to enhance satisfaction and retention.
- Conducted follow-up communications to ensure client needs were met and exceeded.
- Addressed customer questions and concerns regarding products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
GED -
Emily Griffith
Denver, CO01.1988
Skills
- Bilingual
- Communication
- Organizational
- Fast paced
- Time management
- Reliable
- Motivated
- Goal setting
- Problem Solving
- Great Listening and understanding
- Complete assessments on time
- Translate
- Moderate computer knowledge
- Fast learner
- Easily and fast to adapt
- Customer service
- Front desk operations
- Reservations
Certification
- Job Coach, 2010
- Human Services, 1989
Timeline
Front Desk Clerk
Horseshoe Casino
10.2022 - 04.2024
Cashier Customer Service
Circle K
09.2017 - 01.2018
Business Development Associate
City and County of Denver
09.1991 - 08.2015
GED -
Emily Griffith