JANIELLYS SOSA MATOS
Davenport
Summary
Customer-focused professional with experience in hospitality, guest services, front desk operations, and administrative support. Skilled at building relationships, resolving concerns, handling financial transactions, maintaining accurate records, and creating positive customer experiences. Bilingual in English and Spanish with strong communication, organizational, and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
The Fountains Resort
Orlando
04.2026 - Current
- Provide exceptional guest service and support daily front desk operations.
- Process payments, reservations, and guest requests accurately.
- Operate multi-line PBX systems and coordinate communication across departments.
- Resolve guest concerns while maintaining a positive customer experience.
Room Inspector
The Fountains Resort
Orlando
10.2025 - 04.2026
- Conducted room inspections to ensure quality and cleanliness standards.
- Coordinated with housekeeping and maintenance teams.
- Supported overall guest satisfaction through attention to detail.
Stock Control Associate
Nordstrom
Elizabethtown
02.2025 - 04.2025
- Maintained inventory accuracy and supported warehouse operations.
- Utilized Excel and inventory systems to monitor stock levels.
Equipment Operator
Ace Hardware
Fredericksburg
09.2023 - 10.2024
- Supported inventory management and order fulfillment operations.
- Operated warehouse equipment safely and efficiently.
Room Attendant
Sheraton
Old San Juan
06.2021 - 07.2023
- Delivered excellent guest service and maintained hotel standards.
- Trained new employees and addressed guest concerns.
Administrative Assistant
Cancio Nadal & Rivera Díaz
Hato Rey
06.2020 - 05.2021
- Coordinated scheduling, organized filing systems, and managed correspondence and records efficiently.
- Supported daily operations through effective clerical and administrative assistance.
- Responded to calls and provided professional assistance to clients, ensuring their needs were addressed.
Education
High School Diploma -
Trina Padilla de Sanz
San Juan, PRGraphic Design Certificate -
Skills USA
Skills
- Front Desk Operations
- Guest Relations
- Customer Service
- Reception Management
- Guest Record Management
- Payment Processing
- Billing Support
- Telephone Management
- Microsoft Office Suite
- Hospitality Management
- Scheduling
- Conflict Resolution
- Team Collaboration
- Bilingual (Fluent/ English) ( Native/ Spanish)
Timeline
Front Desk Clerk
The Fountains Resort
04.2026 - Current
Room Inspector
The Fountains Resort
10.2025 - 04.2026
Stock Control Associate
Nordstrom
02.2025 - 04.2025
Equipment Operator
Ace Hardware
09.2023 - 10.2024
Room Attendant
Sheraton
06.2021 - 07.2023
Administrative Assistant
Cancio Nadal & Rivera Díaz
06.2020 - 05.2021
High School Diploma -
Trina Padilla de Sanz
Graphic Design Certificate -
Skills USA