Michelle Stephens
Felton,DE
Summary
Dynamic Nurse Practice Administrator with a proven track record in overseeing nursing operations and ensuring regulatory compliance across multiple facilities. Expertise in clinical documentation and performance evaluations drives optimal patient outcomes.
Overview
41
41
years of professional experience
Work History
Nurse Practice Administrator
Nephrology and Associates
Milford, DE
03.2018 - Current
- Oversees nursing operations across multiple facilities in the assigned region.
- Developes and implemented training programs for nursing staff compliance.
- Collaborated with healthcare teams to ensure optimal patient outcomes.
- Managed staff schedules to maintain adequate nursing coverage at all times.
- Conducted performance evaluations for nursing personnel and provided feedback.
- Ensured adherence to regulatory standards across all regional facilities.
- Served as a liaison between the hospital administration, physicians, and regional nursing staff.
- Assisted in recruitment of qualified regional nurses.
- Coordinated patient care services across multiple facilities within the region.
Registered Nurse
Bayhealth Medical Center
Dover, DE
09.2015 - 03.2018
- Administered dialysis treatments to patients with chronic kidney disease.
- Monitored vital signs and assessed patient responses during procedures.
- Educated patients on dialysis processes and care management techniques.
- Collaborated with healthcare team to develop individualized patient care plans.
- Maintained accurate medical records and documentation for each patient session.
- Trained new nursing staff on dialysis protocols and safety procedures.
- Responded to patient emergencies, providing immediate care and support.
- Ensured compliance with infection control standards throughout treatment sessions.
- Educated patients on their renal failure diagnosis and how to manage their condition.
- Coordinated with multidisciplinary team members to provide comprehensive care for patients undergoing dialysis treatments.
- Performed complex vascular access procedures in diverse clinical settings.
- Managed and maintained vascular access devices for optimal function.
- Monitored patient vital signs during and after vascular interventions.
- Trained new nurses on best practices for vascular access techniques.
- Identified potential risks associated with long-term use of VADs and developed strategies for prevention and minimization.
- Obtained orders from physicians prior to initiation or discontinuation of therapies delivered via a vascular access device.
- Provided guidance on infection control practices while managing VADs.
- Administered medications through various types of Vascular Access Devices.
Registered Nurse
Bayhealth
Dover, DE
06.2012 - 02.2015
- Monitored vital signs and patient conditions to ensure safety and stability.
- Assisted in emergency procedures and critical interventions during patient crises.
- Documented patient care accurately in electronic health records for compliance.
- Trained new nursing staff on ICU protocols and best practices for care delivery.
- Maintained a sterile environment by following infection control standards consistently.
- Performed bedside procedures such as wound dressing changes, catheterizations, IV starts and changes, tracheostomy care.
- Responded quickly and effectively to code blue situations for cardiopulmonary resuscitation and advanced cardiac life support.
- Provided care to critically ill patients in a fast-paced environment.
- Developed strong relationships with interdisciplinary teams throughout hospital departments.
Registered Nurse
Genesis Healthcare
Milford, DE
06.2011 - 06.2012
- Administered medication and treatments according to care plans and protocols.
- Monitored patient vital signs and reported changes to the healthcare team.
- Collaborated with families to discuss care plans and address concerns.
- Trained new nursing staff on procedures and patient care standards.
- Documented patient information accurately in electronic health records system.
- Participated in interdisciplinary meetings to enhance overall resident care quality.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate, weight and height.
- Responded quickly to any changes in a resident's condition or behavior by initiating appropriate interventions or notifying the physician and healthcare team member immediately.
- Ensured compliance with all federal, state and local regulations governing long-term care facilities.
- Conducted regular rounds to ensure that residents are receiving appropriate care.
Office Manager
Dr. Kidd Orthodontics
Milford, Delaware
05.1984 - 08.2009
- Managed daily operations of orthodontic practice and ensured smooth workflow.
- Coordinated patient scheduling and maintained an organized appointment system.
- Supervised staff and provided training to enhance team performance.
- Oversaw inventory management and ordered supplies for practice needs.
- Collaborated with orthodontists on treatment plans and patient care initiatives.
- Advised patients on payment options available for their treatment plans.
- Conducted regular meetings with team members to discuss performance goals and objectives.
- Implemented strategies for optimizing revenue streams from insurance companies or third-party payers.
- Maintained records of financial transactions and patient files in accordance with HIPAA regulations.
- Assisted in resolving customer complaints in a professional manner while adhering to company standards.
- Developed and implemented strategies to increase patient satisfaction and retention rates.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Education
Bachelor of Science - Nursing
Wilmington University
Dover, DE03-2015
Associate of Applied Science - Nursing
Delaware Technical Community College
DE05-2011
Skills
- Leadership skills
- Healthcare ethics
- Clinical documentation
- Direct nursing care
- Regulatory compliance
- Performance evaluations
- Vascular access management
- Dialysis treatment
- Staff training
- Conflict resolution
- Workflow and patient management
- Nursing staff leadership
Timeline
Nurse Practice Administrator
Nephrology and Associates
03.2018 - Current
Registered Nurse
Bayhealth Medical Center
09.2015 - 03.2018
Registered Nurse
Bayhealth
06.2012 - 02.2015
Registered Nurse
Genesis Healthcare
06.2011 - 06.2012
Office Manager
Dr. Kidd Orthodontics
05.1984 - 08.2009
Bachelor of Science - Nursing
Wilmington University
Associate of Applied Science - Nursing
Delaware Technical Community College