MICHELLE ST GERMAIN
Del Rio,Texas
Summary
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
11
11
years of professional experience
Work History
Program Investigator
Texas Department Of Public Safety - Regulatory Services Division
Del Rio, TX
01.2022 - Current
- Led investigations into regulatory compliance violations, ensuring adherence to state laws and policies.
- Analyzed complex data sets to identify trends and patterns in public safety incidents.
- Developed comprehensive reports detailing findings and recommendations for enforcement actions.
- Collaborated with law enforcement agencies to coordinate joint investigations and share intelligence.
- Trained junior investigators on best practices and investigative techniques to enhance team performance.
- Streamlined investigative processes, improving efficiency and reducing case resolution times.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Interviewed and interrogated suspects.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
Quality Assurance Inspector
Owens and Minor
Del Rio, TX
05.2020 - 12.2021
- Led root cause analysis initiatives to identify defects and implement corrective actions.
- Monitored adherence to regulatory requirements, ensuring alignment with industry standards.
- Kept detailed records of quality and imperfect products.
- Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
- Maintained calibration records and vendor certifications.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Owner
Innovation Nutrition
Del Rio, Tx
12.2017 - 08.2021
- Cultivated strong customer relationships, driving repeat business through exceptional service.
- Managed financial planning, budgeting, and forecasting for sustainable business growth.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Assistant General Manager
La Quinta Inn & Suites by Wyndham
Del Rio, Tx
03.2019 - 05.2020
- Led daily operations, ensuring seamless guest experiences and high service standards.
- Managed team performance through training, coaching, and regular feedback sessions.
- Drove compliance with safety regulations and company policies to maintain a safe environment.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Interpreter
Criminal Justice Act Panel (Reginald Van Wade)
Western District of Texas
09.2017 - 09.2018
- Facilitated communication between legal professionals and clients, ensuring accurate interpretation of sensitive information.
- Translated complex legal terminology into accessible language for diverse audiences, enhancing understanding and cooperation.
- Collaborated with attorneys to prepare case materials, improving clarity and effectiveness of legal documents.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
Quality Assurance Specialist/Supervisor
Ramada Inn & Suites
Del Rio, Texas
06.2016 - 10.2016
- Trained staff on best practices for maintaining high-quality service standards.
- Mentored junior team members on effective quality control techniques and procedures.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
General Manager
Quality Inn & Suites
Del Rio, Texas
01.2015 - 06.2016
- Directed daily operations to ensure high levels of guest satisfaction and operational efficiency.
- Developed and implemented strategic marketing initiatives to increase occupancy rates and revenue.
- Oversaw staff recruitment, training, and performance management to maintain service excellence.
- Led regular team meetings to communicate goals, address challenges, and foster a positive work environment.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
No Degree -
Southwest Texas Junior College
Del Rio, TXSkills
- Detailed report writing
- Data review
- Investigation management
- Covert investigations
- Compliance assessment
- Research skills
- Records management
- Organization, Prioritization and multi-tasking
- Problem-solving abilities
- Proficient in multiple technology platforms, such as Microsoft Office, SPURS, Kaseware, SharePoint and other databases
Languages
Spanish
Native or Bilingual
Timeline
Program Investigator
Texas Department Of Public Safety - Regulatory Services Division
01.2022 - Current
Quality Assurance Inspector
Owens and Minor
05.2020 - 12.2021
Assistant General Manager
La Quinta Inn & Suites by Wyndham
03.2019 - 05.2020
Owner
Innovation Nutrition
12.2017 - 08.2021
Interpreter
Criminal Justice Act Panel (Reginald Van Wade)
09.2017 - 09.2018
Quality Assurance Specialist/Supervisor
Ramada Inn & Suites
06.2016 - 10.2016
General Manager
Quality Inn & Suites
01.2015 - 06.2016
No Degree -
Southwest Texas Junior College