Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Stidd

San Tan Valley,Arizona

Summary

Dedicated and Respected Cashier / Customer Service with 12 + years of experience: Experienced working in fast-paced environments. Trustworthy, ethical and discreet, committed to superior customer service as well as the members / Customer’s needs. Naturally confident and poised while interacting with individuals on all levels. Detailed-oriented and resourceful in completing all job duties also able to multi-task effectively. Dedicated Operations / Account Manager with 3 + years’ experience in Credit Card Merchant Processing Industry; Strong Customer Service Skills. Team player who is willing and able to adapt to change. Displays a strong work ethic. Handles problems effectively and enjoys learning new tasks. Respected Leader of Customer Service / Tech Support; Recognized for follow through with accuracy and attention to detail. Knowledge in Credit Card Equipment and Platforms. Expert in maintaining merchant’s accounts and building lasting business relationships to ensure goal-surpassing performance for the company. Enjoys the satisfaction of knowing that the work done directly improves the product and enhances merchant / customer satisfaction. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Caregiver

Family
02.2022 - 04.2022
  • Assisted My Mother with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged my Mother in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationship with my Mother to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help my Mother achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support my Mothers' nutritional needs.
  • Provided safe mobility support to help my Mother move around personal spaces.
  • Assisted with self-administered medications.
  • Supported mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound mother to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep Mothers' bedroom clean.
  • Cooked meals and assisted with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided Mother to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Server / Bartender

Geckos Grill & Pub
02.2019 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Chilis's Bar And Grill
06.2021 - 11.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Caregiver

Family
06.2016 - 04.2018
  • Assisted Grandfather with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged Grandfather in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with Grandparents to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help Grandfather achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support Grandfathers nutritional needs.
  • Provided safe mobility support to help Grandfather move around personal and public spaces.
  • Assisted Grandfather with self-administered medications.
  • Transported Grandparents to events and activities, medical appointments, and shopping trips.
  • Monitored Grandfathers vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound Grandfather to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in Grandfathers' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of Grandfather by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep Grandfathers' bedroom clean.
  • Assisted Grandfather with bathing, grooming, dressing, and oral hygiene care in private residences
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided Grandfather to restroom to support bladder and bowel relief requirements.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Server

Chicago Pizza & Pub
11.2015 - 02.2016
  • Demonstrate the ability to greet customers, present menus, make suggestions, relay specials and reply to questions
  • Perform well in a fast paced work environment
  • Regularly check on guests to ensure satisfaction with each food course and beverages
  • Manage closing duties, including restocking items, cleaning, preparing for openers, as well as reports for that day.

Early Morning Stocker

Big Lots
11.2015 - 01.2016
  • Ensure neat and clean store early morning while stocking for the customers morning greeting, process all freight and arrange merchandise as they come off the truck
  • Handle equipment in accordance to safety guidelines
  • Verify packing labels, unpack boxes and stock shelves.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Checked and pulled defective or expired products from shelves.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Changed sales floor signs to show current pricing and support product promotions.

Cashier / Returns / Customer Service

Home Depot
01.2015 - 09.2015
  • Assist and greet all customers, provide information on products, warranties, and store policies
  • Maintain clean and Orderly checkout areas
  • Post payments to customers Credit Card Accounts
  • Return customers product, RTV damaged product
  • Stock product shelves and assist in all areas of the store.

Cashier / Customer Service

Sam’s Club
12.2011 - 04.2012
  • Assist all members in all aspects of the club and provide information on products, warranties and club policies
  • Monitor checkout stations to ensure that they have adequate cash available and are staffed appropriately
  • Maintain clean and Orderly checkout areas
  • Post payments to members Credit Card Accounts
  • Issue receipts, refunds, credits and change due to members
  • Merchandising, Refer unresolved member’s grievances to designed departments or management for further review or investigation.

Operations Account Manager / Tech Support

Aurum Bancard
01.2008 - 12.2010
  • Worked independently and with a team to provide the best quality of customer and merchant care for the company
  • Data input on merchant’s accounts, working with ACH transfers, assisting merchants with statement inquires, providing technical support to both the sales representatives and the merchants
  • Technical support included performing test and troubleshooting terminals VIA the phone, programming and downloading of POS (Point of Sale) Devices
  • Preparing production documents such as standard operating procedures, manufacturing batch records, inventory reports and productivity reports
  • Deliver email confirmation of completed transactions and shipments prepare production documents.

Receptionist / Tech Support

CardService Paradise
03.2007 - 01.2008
  • Responsible for all incoming calls offered a customer-friendly greeting and promptly routed all calls to proper areas
  • Greet merchants, reps, customers, employees, and all Top Business Members with a smile
  • Order office supplies and processed all overnight packages using FED EX
  • Filing and organizing all Merchants files
  • Data input on Merchant Applications
  • Assemble charts for new merchants including obtaining all previous records and statements
  • Assemble all new hire packets

Customer Service / Medical Billing

TRC Staffing, Rural Metro Ambulance
02.2006 - 02.2007
  • Assist patients with questions and concerns regarding their billing invoice, Answered calls from patients calling in to give their insurance information
  • Bill patients, insurance and third parties where involved
  • Obtain medical coding for insurance billing
  • Verify patients insurance and bill the insurance
  • Setting up payment plans when needed
  • Filing and finding John Does
  • Compassionate with patients and customers that have lost their loved ones.

Office Assistant / Packer

All Purpose Moving
12.2004 - 01.2006
  • Handled all incoming calls offered a customer friendly greeting also maintained Switchboard to all drivers and employees
  • Support development departments with marketing mailers
  • Typing address list, printing letters and labels as well as assembling mailers and brochures
  • Set all appointments for the movers
  • Took Payment and handled all cash flow as well as making daily bank drops
  • Handled the accounts receivables
  • Hear and resolved complaints from all customers.

Receptionist / RMA Liaison

Racer Computers
03.2002 - 12.2004
  • Responsible for all incoming calls offered a customer-friendly greeting and promptly routed all calls to proper areas
  • Handled, Issuing, verifying and receiving all RMA (Return Authorization to Vendors)
  • Issued all Return Authorization to Vendors, maintaining an audit trail for those RMS’s using Excel
  • Maintained all filing and data entry.

Education

No Degree - Bartending

On-line Bartending Certification
Kingston, OK
03.2019

Completed training on platforms, boarding accounts, MSO, All back end processing - undefined

Data - Omaha
08.2008

No Degree - General Studies

Coronado High School
Scottsdale, AZ
06.2000

Skills

  • Complaint Handling & Resolution
  • Customer Service Enhancement
  • Proficient in Microsoft Word, Outlook & Excel
  • Customer Service Specialist
  • Team building & Training
  • Meal Planning and Preparation
  • Running Errands
  • Household Management
  • Compassionate Communication
  • Patient Management
  • Medication and Appointment Reminders
  • Bathing and Dressing
  • Clean Living Spaces
  • Grocery Shopping
  • Deliver Exceptional Care
  • Caregiver and Family Support
  • Back end Processing / Credit Card Equipment
  • Proficient on Registers & all forms of Payment Types
  • Proficient in Basic Office Equipment including Fax Machine, Copiers & Phone Systems
  • Banking Industry Experience also including Risk Department and Setups / Startups

Timeline

Caregiver

Family
02.2022 - 04.2022

Server

Chilis's Bar And Grill
06.2021 - 11.2021

Server / Bartender

Geckos Grill & Pub
02.2019 - 02.2022

Caregiver

Family
06.2016 - 04.2018

Server

Chicago Pizza & Pub
11.2015 - 02.2016

Early Morning Stocker

Big Lots
11.2015 - 01.2016

Cashier / Returns / Customer Service

Home Depot
01.2015 - 09.2015

Cashier / Customer Service

Sam’s Club
12.2011 - 04.2012

Operations Account Manager / Tech Support

Aurum Bancard
01.2008 - 12.2010

Receptionist / Tech Support

CardService Paradise
03.2007 - 01.2008

Customer Service / Medical Billing

TRC Staffing, Rural Metro Ambulance
02.2006 - 02.2007

Office Assistant / Packer

All Purpose Moving
12.2004 - 01.2006

Receptionist / RMA Liaison

Racer Computers
03.2002 - 12.2004

No Degree - Bartending

On-line Bartending Certification

Completed training on platforms, boarding accounts, MSO, All back end processing - undefined

Data - Omaha

No Degree - General Studies

Coronado High School

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Michelle Stidd