Patricia Pietropaolo

• Maintained flexible work schedule to meet event needs.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Cleaned and organized kitchen stations to promote team efficiency.
• Delivered catered food and supplies to facility for on-time set-up.
• Provided friendly, courteous service to create memorable moments for guests.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed menus for special occasions and catered events to match theme and requirements of clients.
• Arranged furniture and added decorations to assist in setting up for catering events.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Coordinated with catering staff to deliver food services for special events and functions.
• Developed unique events and special promotions to drive sales.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.

-Responsible for the day to day operation of our shoppe.

- Maintained professional relationships with outside consultants/vendors.

- Responsible for maintaining staff performance with proper training and tools to increase/maintain motivation. this includes scheduled, consistent evaluations.

- Responsible for maintaining shoppe equipment and efficiently handling needed repairs both cost effectively and timely.

- Responsible for recruiting, vetting and training new employees as necessary.

- Responsible for maintaining accurate employee files.

- Responsible for maintaining organized office files and keeping accurate records of all PO's for accurate record keeping.

- Always on call for employee/shoppe emergencies (i.e.; POS issues, employee not showing up etc.)

- Responsible for maintaining and cleaning all equipment .

- Responsible for maintaining accurate inventory of all products from toppings & yogurt to paper goods, cleaning supplies and merchandise.

- implementing new products based on trends, demand and general desire to try new things to increase profitability.

- Responsible for maintaining product quality while being cost conscious and keeping the shoppe profitable.

- Outreach and Marketing: Connected with local schools, colleges, clubs, sports teams, farmers markets, local events, parks, festivals, local restaurants .

- Social Media: Created engaging posts that promoted our business and increased our sales.

- Accounting reports and paying invoice's needed to ensure that all State and Federal payments, licenses and reports are filled accurately and timely.

Took time away from professional career to be a full-time parent .

Also babysat part-time as well.

• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Resolved passenger conflicts and medical emergencies during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Ensured safety and comfort of customers onboard aircraft.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Answered passenger questions and provided solutions to issues arising during flights.
• Used excellent customer service skills in addressing passengers' needs.
• Welcomed passengers aboard and provided overview of safety procedures.
• Assisted passengers with storing luggage and helped locate seating.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Completed pre-flight safety checks to reinforce passenger safety.
• Assisted passengers in boarding and deplaning aircraft.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Answered passengers' questions about flight, aircraft and destination.
• Responded to passenger emergencies to provide first aid.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Delivered food and beverage service, reading material and other in-flight services.
• Collaborated with flight crew to maximize smooth and safe flights.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Advised passengers of flight regulations to maximize safety and security.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Used [Type] computer systems to print tickets and travel itineraries.
• Used [Software] to create and update client electronic records.
• Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
• Handled sensitive personal data with discretion.
• Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
• Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
• Implemented targeted marketing campaigns to further grow client base, resulting in [Number]% increase.
• Used company and vendor marketing resources to educate customers and close sales.
• Provided useful travel materials such as guides, maps and event programs.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Generated reports on travel trends and customer feedback to inform business goals.
• Followed up with customers to increase customer service with travel plans.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Updated and maintained customer databases to increase customer retention.