Michelle Stock
Altus Receivables Management
Gainesville,FL
18
years of professional experience
Credit Collections Specialist experienced in exceeding collection targets and fostering strong client relationships. Achieved results through effective problem resolution and efficient account management using software tools. Focused on contributing to organizational growth by applying time management and adaptability skills.
Work History
First Stage Collections
3 Years 2 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Exceeded personal collection targets consistently while maintaining high levels of customer satisfaction throughout challenging negotiations.
Credit Collections Specialist
1 Year- Managed customer accounts to ensure timely collections and minimize outstanding balances.
- Utilized software tools to track payments, generate reports, and streamline communication with clients.
- Conducted follow-up communications with customers to negotiate payment arrangements effectively.
- Established strong relationships with clients, fostering trust and encouraging prompt payment of invoices.
- Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
- Managed a diverse portfolio of accounts across various industries, ensuring accurate assessment of credit risk and timely collection efforts.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve service delivery.
Credit Collections Clerk
2 Years 2 Months- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Utilized collection software to track and document payment histories efficiently.
- Communicated with clients to resolve payment disputes and establish repayment plans.
- Reduced bad debt losses with diligent follow-up on overdue accounts and timely escalation of issues to management.
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
Document Processor
7 Years 2 Months- Processed incoming documents for accuracy and compliance with company standards.
- Organized and maintained electronic filing systems to enhance document retrieval efficiency.
- Collaborated with team members to streamline document processing workflows, reducing turnaround times.
- Trained new staff on document processing procedures, ensuring adherence to quality control measures.
Education
Bachelor of Science - Accounting
Associate of Science - Accounting
Skills
Professional demeanor
Problem resolution
Computer skills
Attention to detail
Time managementnt
Resilience under pressure
Multitasking Abilities
Task prioritizationnt
Multitasking
Verbal communication
Friendly
positive attitude
Timeline
First Stage Collections
Altus Receivables Management
06.2023 - CurrentRead More
Credit Collections Specialist
Naylor Associations Solutions
06.2019 - 06.2020Read More
Credit Collections Clerk
Crom Equipment Rentals
02.2017 - 04.2019Read More
Document Processor
Cheyenne Camping Center
08.2008 - 10.2015Read More
Kaplan University
Bachelor of Science from Accounting
Read More
Kaplan University
Associate of Science from Accounting
Read More