Michelle Stouffer
Candor,NY
Summary
Detail-oriented customer service professional with recent experience in a high volume call center, known for providing friendly, efficient support in fast-paced, high-demand environments.
Overview
8
8
years of professional experience
Work History
Claims Care Center Representative
American Family Insurance
Madison, WI
11.2021 - 05.2025
- Deliver excellent customer service to both insureds and claimants throughout the claims process
- Conduct thorough verbal verifications and collect necessary documentation for accurate record keeping of all parties associated with claims, ensuring seamless and efficient processing.
- Ensure adherence to confidentiality protocols in the handling of customer information
- Proficient in asking detailed questions to identify service needs and correctly record information in digital databases.
- Deliver exceptional customer service and professionalism while handling incoming calls
- Showcase proficiency in managing calls effectively
Insurance Agent
Spencer Agency/ Genesee Valley Agency
Candor, NY
03.2017 - 08.2021
- Delivered exceptional customer experience by providing comprehensive details about documents.
- Assessed customer needs to deliver optimal suggestions, successfully upselling various products and services
- Successfully secured new clients by providing quotes and closing sales on personal lines accounts.
- Received underwriting approvals by accurately completing insurance coverage applications.
- Increased savings opportunities and identified premium discounts, driving client retention.
- Processed policy endorsement transactions for customers
- Validated policy details by cross checking carrier sites and effectively updated the information in the policy management system.
- Managed data tracking for increased efficiency
- Maintained accurate records by diligently filing and tracking claims.
- Maintained awareness of industry updates
Education
Insurance Agent Licensing
Bryant And Stratton College
02-2018
High School Diploma -
Candor High School
06-1995
Skills
- Records Management
- Team player with positive attitude
- Multitasking skills
- Courteous Phone Demeanor
- Data gathering and documentation
Timeline
Claims Care Center Representative
American Family Insurance
11.2021 - 05.2025
Insurance Agent
Spencer Agency/ Genesee Valley Agency
03.2017 - 08.2021
Insurance Agent Licensing
Bryant And Stratton College
High School Diploma -
Candor High School
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