Michelle Straughn
Hodgenville,KY
Summary
Results-driven General Manager skilled in operations management, team training, and customer relations. Proven ability to enhance productivity and foster loyalty through effective coaching and strategic problem resolution.
Dynamic operations leader with over 4 years of experience in managing daily functions, optimizing labor efficiency, and enhancing customer satisfaction. Expertise in training staff and implementing inventory management practices to drive organizational success.
Overview
3
3
years of professional experience
Work History
General Manager
Bajco 100 Dba Papa Johns
Hodgenville, KY
03.2025 - Current
- Managed daily operations to ensure efficient production and service delivery.
- Trained staff on operational procedures and customer service standards.
- Implemented inventory management practices to enhance stock control.
- Oversaw scheduling of staff to optimize labor efficiency during peak hours.
- Enforced health and safety regulations to maintain compliance and operational integrity.
- Developed strategies for improving customer satisfaction and loyalty initiatives.
- Analyzed sales data to identify trends and inform business decisions.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responsible for recruiting, hiring and training of team members.
- Responsible for product ordering successfully to maintain daily operations.
- Weekly LSM and Daily Comparison reports
- Daily deposits and safe counts
- Forecasting sales to generate labor
General Manager
The 16th Restaurant
Hodgenville, KY
05.2023 - 12.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw scheduling of staff to optimize labor efficiency during peak hours.
- Enforced health and safety regulations to maintain compliance and operational integrity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed daily operations to ensure efficient production and service delivery.
- Trained staff on operational procedures and customer service standards.
- Implemented inventory management practices to enhance stock control.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Rural Mail Carrier Associate
USPS
Elizabethtown, KY
02.2024 - 03.2025
- Delivered mail and packages efficiently across designated rural routes.
- Maintained accurate records of deliveries and customer interactions.
- Adapted to changing weather conditions to ensure timely service.
- Provided exceptional customer service through effective communication and problem-solving.
- Collaborated with team members to optimize delivery schedules and routes.
- Utilized handheld devices for tracking deliveries and managing inventory.
- Followed safety protocols and regulations to ensure personal and public safety during operations.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Education
High School Diploma -
North Harrison High School
Ramsey, IN05-1989
Cosmetology License - Cosmetology
New Albany Beauty College
New Albany, IN05-1989
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
- Relationship building
- Staff supervision
- Goal setting
- Employee scheduling
- Administrative skills
- Verbal and written communication
- Motivation
- Schedule management
- Customer retention
- Deadline oriented
Accomplishments
Food Serv Safe Certification
MDP Certification
Timeline
General Manager
Bajco 100 Dba Papa Johns
03.2025 - Current
Rural Mail Carrier Associate
USPS
02.2024 - 03.2025
General Manager
The 16th Restaurant
05.2023 - 12.2025
High School Diploma -
North Harrison High School
Cosmetology License - Cosmetology
New Albany Beauty College