Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Swinney

Griffin,GA

Summary

I am an outgoing individual with many years of experience in administrative and customer service. I seek to be part of a company that indulges in professional growth and offers a challenging, rewarding career while allowing me to utilize my knowledge and skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Delivery Driver

Spark
Griffin, GA
05.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Complete on-time deliveries by choosing the best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in a busy, customer-focused environment.

Contact Representative

Internal Revenue Service, IRS
Chamblee, GA
06.2024 - 12.2024
  • Managed a high volume of inbound and outbound calls daily, maintaining composure under pressure while providing top-notch service to taxpayers.
  • Providing a limited range of administrative and technical assistance to taxpayers.
  • Research and analyze all available information that applies to taxpayers.
  • Responded proactively to rapid change.

Claim Processor

Corporate Temps
Atlanta, GA
06.2020 - 12.2023
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Working with the department as a liaison between employers and employees involved in a job refusal.
  • Verify job refusal by contacting both parties to accurately report the reason for the refusal.
  • Transferring payments from multiple systems to an Excel spreadsheet.

Call Center Agent

Arise/Nothing But Success
Atlanta, GA
01.2019 - 05.2020
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated high-level guest service skills and guest engagement, and collaborated with staff to complete assigned administrative support tasks.
  • Proven ability to manage, prioritize, and deliver on multiple responsibilities efficiently.
  • Answering questions, providing guest information for dining, theme park and making guest reservations.

Call Center Agent/Secretary II

Office of Commissioner of Insurance
Atlanta, GA
07.1999 - 01.2019
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions
  • Filed more than 100 phone calls throughout the day in a high-volume call center.
  • Schedule hearings for the Commissioner
  • Submit an Open Records Request for the public.
  • Verifying the license agent's information.
  • Navigating through multiple screens.
  • Performed various administrative duties such as: making outbound calls, faxing, copying, printing, scanning, filing, mailing and ordering office supplies.

Education

High School Diploma -

Southside Comprehensive High School
Atlanta, GA

Skills

  • Positive attitude
  • Customer Service
  • Attention to detail
  • Dependable and reliable
  • Manage details, and organize
  • Fast and accurate typing skills (50 wpm)
  • Flexibility and adaptability to change
  • Ability to multitask
  • Inbound and outbound call handling
  • Data Entry and Database Administration
  • Package handling
  • Problem solving
  • Team collaboration
  • GPS navigation

Certification

  • Powerpoint, Excel and MS Word

Timeline

Contact Representative

Internal Revenue Service, IRS
06.2024 - 12.2024

Delivery Driver

Spark
05.2023 - Current

Claim Processor

Corporate Temps
06.2020 - 12.2023

Call Center Agent

Arise/Nothing But Success
01.2019 - 05.2020

Call Center Agent/Secretary II

Office of Commissioner of Insurance
07.1999 - 01.2019

High School Diploma -

Southside Comprehensive High School

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Michelle Swinney