Michelle Taliercio
North Providence,RI
Summary
I have a long history of one on one customer relations and customer satisfaction. Client/customer retention has always been the base of my work. However I work well in a team and take pride in seeing results. I possess an amazing work ethic and have been proven reliable in a variety of situations. I am a very fast learner and am always eager to gain more skills and put that knowledge into action. At the same time I am open to constructive criticism and will always learn from any feedback received.
Overview
32
32
years of professional experience
Work History
At Your Service Capitain
Macy’s
North Attleboro, MA
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Macy’s
North Attleboro, MA
09.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation and merchandising standards to attract customer attention.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Licensed Nail Technician
Definitions Salon
North Providence, RI
01.2010 - 01.2022
- Trained new technicians on best practices for customer service and nail application techniques.
- Implemented efficient scheduling to optimize appointment flow and reduce wait times for clients.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Collaborated with salon staff for smooth operations, maintaining open communication lines and fostering teamwork.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Collaborated with other members of salon staff to provide amazing client experience.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
Salon Owner
The Nail Shop
North Providence, RI
01.1994 - 01.2010
- Managed daily salon operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented marketing strategies to increase client retention and attract new customers.
- Oversaw staff training programs, enhancing team performance and service delivery standards.
- Streamlined inventory management processes, reducing costs and improving product availability.
- Led financial planning efforts, optimizing budget allocation for supplies and marketing initiatives.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
- Learned and remained updated on statutory requirements and regulations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
Timeline
At Your Service Capitain
Macy’s
04.2024 - Current
Sales Associate
Macy’s
09.2022 - Current
Licensed Nail Technician
Definitions Salon
01.2010 - 01.2022
Salon Owner
The Nail Shop
01.1994 - 01.2010