Michelle Tamayo
Revere,Massachusetts
Summary
Been working In restaurant's Since I was 14 years old I also speak English and Spanish fluently, I have experience as a cashier, and as a food runner
Overview
3
3
years of professional experience
Work History
Cashier
Macdonalds - East Boston
01.2023 - 06.2026
Cashier
Lalas Neapolitan Pizza - Time Out Boston
04.2023 - 01.2026
- Processed over 100 transactions daily with 99% accuracy.
- Achieved a 20% increase in upselling through product knowledge.
- Maintained a positive customer experience, boosting repeat visits.
- Trained new cashiers, enhancing team efficiency and service speed.
- Managed cash drawer with zero discrepancies for 12 consecutive months.
- Implemented promotional strategies, increasing sales by 15%.
- Resolved customer inquiries swiftly, improving satisfaction ratings.
- Collaborated with management to streamline checkout processes.
- Utilized POS systems to enhance transaction speed and accuracy.
- Recognized as Employee of the Month for outstanding service excellence.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, providing knowledgeable support on menu items and promotions.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new cashiers on operational procedures, enhancing team performance and service quality.
- Implemented best practices for cash handling, minimizing discrepancies in daily cash reports.
- Developed strategies for upselling products, contributing to overall sales growth within the location.
- Monitored inventory levels at registers, ensuring availability of essential items for customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
Host
Texas Roadhouse Restaurant
Danvers, MA
02.2024 - 07.2025
- Welcomed and seated guests, ensuring a positive first impression and seamless dining experience.
- Managed reservation system, optimizing seating arrangements for efficient service flow.
- Coordinated with kitchen and waitstaff to ensure timely food delivery and guest satisfaction.
- Trained new hosts on customer service standards and operational procedures.
- Addressed guest inquiries and concerns promptly, enhancing overall customer experience.
- Monitored dining area to maintain cleanliness and organization throughout service hours.
- Implemented feedback processes to improve service quality based on guest reviews.
- Led team meetings to discuss operational challenges and develop effective solutions for efficiency improvements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Food Runner
Time Out Market
Boston
02.2023 - 04.2024
- Delivered food promptly to tables, ensuring high levels of customer satisfaction.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new staff on food running protocols and standards.
- Monitored inventory levels for food supplies, communicating needs to management effectively.
- Implemented feedback mechanisms to improve service delivery and operational efficiency.
- Coordinated with servers to ensure accurate order dispatching during peak hours.
- Developed strategies for optimizing table turnover rates, improving overall service flow.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Cashier
Michael Schlow
Boston, MA
04.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational standards and customer interaction protocols.
- Assisted in inventory management by restocking merchandise as needed.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented best practices for maintaining cleanliness in the front counter area.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
Education
High School -
Revere High School
Revere, Massachusetts01.2025
Skills
- Cashier
- Food runner
LANGUAGES
Spanish
English
WEBSITES AND SOCIAL LINKS
- Instagram: https://www.instagram.com/michelletamayo/
- My email Tamayomichelle74@gmail.com:
- Number 8573321271:
Timeline
Host
Texas Roadhouse Restaurant
02.2024 - 07.2025
Cashier
Michael Schlow
04.2023 - 01.2024
Cashier
Lalas Neapolitan Pizza - Time Out Boston
04.2023 - 01.2026
Food Runner
Time Out Market
02.2023 - 04.2024
Cashier
Macdonalds - East Boston
01.2023 - 06.2026
High School -
Revere High School