Celina Salloum
Los Angeles,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Macys Department Store
01.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Managing over 50 customers per day in sales.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Support Team Member
Macys
11.2019 - 12.2023
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Streamlined support processes for increased efficiency and quicker response times.
- Collaborated with cross-functional teams to provide comprehensive solutions to customer inquiries.
- Reduced ticket backlog by implementing effective prioritization strategies and time management skills.
Skills
- Personal Shopping
- Creativity and Ingenuity
- Client Relationship Building
- Client Needs Assessment
- Retail and Fashion
- Evaluations and Needs Assessments
- Cost Effective Budgeting
- Fashion Knowledge
- Wardrobe Assessment
- Team Collaboration
- Networking Abilities
- Adaptability
- Social Media Savvy
- Style Trend Awareness
- Attention to Detail
Certification
Makeup Certificate: 12/30/2018
Lebanese Academy of Beauty
Beirut, Lebanon
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Manager
Macys Department Store
01.2023 - Current
Support Team Member
Macys
11.2019 - 12.2023
Makeup Certificate: 12/30/2018
Lebanese Academy of Beauty
Beirut, Lebanon
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