Michelle Teasley
San Antonio
Summary
Detail-oriented professional with a strong background in social media account management and technical support to include five years of experience in a work from home setting. Skilled in engaging online communities on multiple platforms, addressing and resolving customer inquiries, and ensuring compliance with regulations to promote positive brand experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Community Manager (remote)
IBEX Global
Beckley
10.2022 - 12.2025
- Managed online community engagement across multiple social media platforms.
- Responded to customer inquiries on a timely basis via all social media channels.
- Ensured compliance with relevant laws while promoting products or services online.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Supported customers with online billing, access, technical, and account issues.
Inbound Technical Support Agent (remote)
IBEX Global
San Antonio
11.2018 - 10.2022
- Managed multiple tasks simultaneously while providing excellent customer service.
- Investigated customer complaints about product performance or service delivery issues.
- Maintained up-to-date case documentation for future reference.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Provided technical support and troubleshooting services to end-users experiencing connection and equipment issues.
Viewer Experience Advocate
Burnett Specialists Staffing
San Antonio
12.2017 - 05.2018
- Provided customer support to enhance viewer satisfaction and engagement.
- Resolved viewer inquiries using effective communication and problem-solving skills.
- Provided technical support for customers with their viewing experience issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Regularly reviewed Hulu products for further knowledge and made customer recommendations to enhance the viewing experience.
Education
Associate of Applied Science - Health Administration
Brown Mackie College
San Antonio, Texas 08.2012 - 05.2016
Skills
- Account management
- Online community engagement/Social media
- Technical troubleshooting
- Effective communication
- Problem solving
- Critical thinking
- Online reputation monitoring
- Attention to detail
- Managing complaints
- Excellent multitasking
Accomplishments
- Named "Employee of the Quarter" in April 2022
Timeline
Social Media Community Manager (remote)
IBEX Global
10.2022 - 12.2025
Inbound Technical Support Agent (remote)
IBEX Global
11.2018 - 10.2022
Viewer Experience Advocate
Burnett Specialists Staffing
12.2017 - 05.2018
Associate of Applied Science - Health Administration
Brown Mackie College
08.2012 - 05.2016