Michelle Thayer
Petersburg,MI
Summary
Exhibited adaptability and composure under pressure, committed to regulatory compliance and fostering teamwork among crew members.
Overview
24
24
years of professional experience
Work History
OE Instructor and Check Flight Attendant
Spirit Airlines
Dania Beach, FL
01.2022 - Current
- Operational Training: Instruct new hires on in-flight safety procedures, emergency operations, and Federal Aviation Regulations (FARs).
- Service Standards: Teach and enforce Spirit’s specific service protocols, including galley setup, onboard sales, and customer service standards.
- Deliver professional, caring service in fast-paced, high-pressure environments.
- Performance Evaluation: Monitor new hire performance to ensure they meet the high standards of safety and professionalism required by Spirit.
- Orientation & Resources: Organize orientation sessions and provide resources to ensure new employees are fully compliant with company policies.
- Implemented feedback mechanisms to improve instructional quality and learner engagement.
- Collaborated with management to design curriculum aligned with industry regulations.
- Evaluated trainee performance, providing constructive feedback for continuous improvement.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Improved student performance by defining clear goals and communicating performance metrics.
Flight Attendant
Spirit Airlines
Dania Beach, FL
01.2017 - Current
- Ensure passenger safety and compliance with FAA regulations and company procedures.
- Conduct safety briefings, cabin checks, and emergency response procedures.
- Deliver professional, caring service in fast-paced, high-pressure environments.
- De-escalate conflicts and respond to passenger concerns with empathy and efficiency.
- Collaborate with flight crews to ensure smooth and timely operations.
- Collaborated with cabin crew to execute emergency procedures, enhancing flight safety protocols.
- Provided accurate information regarding in-flight services and destinations to passengers.
- Facilitated communication between flight deck and cabin crew, promoting operational efficiency.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Dental Assistant
Dr. Natalie Horn, DDS
Milan, MI
01.2016 - 01.2017
- Assisted with patient care, safety protocols, and clinical procedures.
- Managed X-rays, records, and scheduling while maintaining confidentiality.
Office Manager / Event Coordinator
Inspire Devotion Dance Co.
Sylvania, OH
01.2015 - 01.2017
- Coordinated schedules, billing, and studio operations.
- Planned and executed performances and events.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Owner / Manager
Dance FX Academy
Toledo, OH
01.2002 - 01.2015
- Owned and operated a multi-staff organization.
- Oversaw payroll, budgeting, scheduling, and marketing.
- Planned and executed large-scale events and recitals.
- Developed comprehensive dance curricula to enhance student engagement and skill progression.
- Managed scheduling and staffing to optimize operational efficiency and class availability.
- Implemented marketing strategies to increase enrollment and promote community involvement in dance programs.
- Established partnerships with local schools and organizations to expand outreach and foster collaboration.
- Mentored instructors to improve teaching techniques and maintain high educational standards across all classes.
- Conducted regular assessments of student performance to tailor instruction and support individual growth needs.
- Evaluated industry trends to integrate innovative practices into the academy's offerings, ensuring relevance in dance education.
- Oversaw budgeting and financial management to ensure sustainable operations and resource allocation for future growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
High School Diploma -
Bedford High School
Temperance, MI05-1982
Skills
- Cabin Safety & Emergency Procedures
- FAA Compliance
- Customer Service Excellence
- Conflict Resolution
- Team Collaboration
- Communication
- Time Management
Timeline
OE Instructor and Check Flight Attendant
Spirit Airlines
01.2022 - Current
Flight Attendant
Spirit Airlines
01.2017 - Current
Dental Assistant
Dr. Natalie Horn, DDS
01.2016 - 01.2017
Office Manager / Event Coordinator
Inspire Devotion Dance Co.
01.2015 - 01.2017
Owner / Manager
Dance FX Academy
01.2002 - 01.2015
High School Diploma -
Bedford High School