Michelle Thurlough
Bartlett,TN
Summary
Results-driven site lead with expertise in employee training, conflict resolution, and safety compliance. Proven ability to schedule shifts effectively while enhancing team performance and ensuring exceptional customer service.
Overview
2
2
years of professional experience
Work History
ADC Site Lead
Memphis Goodwill Inc.
Memphis, Tn
08.2025 - Current
- Managed the operations of 4 donation sites
- Trained donation attendants, assigned tasks, ensured donation site upkeep.
- Responsible for making sure all donation center attendants were following the Memphis Goodwill Inc. Guiding Principles and all safety protocols
- Coordinated site shifts and managed employee callouts, ensuring continuous coverage.
- Resolved team conflicts and addressed concerns through documented conversations, fostering a positive work environment.
- Observed donation center attendants for areas of improvement
- Documenting employee training, incidents and injuries
ADC Floater
Memphis Goodwill Inc.
Memphis, TN
11.2024 - 08.2025
- Greeted donors and processed donations
- Training new hires on how to greet donors, process donations into categories for shipment to stores and how to adhere to the Memphis Goodwill Guiding Principles
- Ensured compliance with safety protocols at donation sites
- Managed opening and closing procedures for donation sites
- Supported operations at multiple donation locations
ADC Attendant
Memphis Goodwill Inc.
Memphis, Tn
06.2024 - 11.2024
- Enhanced donor experience through attentive service
- Facilitated collection of donated items from donors
- Processed donations for efficient shipment to store
- General cleaning and maintenance of the facility
- Opening and closing facility
- Promoted to ADC Floater November 2024
Skills
- Operational management
- Safety management
- Scheduling shifts
- Training coordination
- Performance observation
- Conflict resolution
- Donor engagement
Timeline
ADC Site Lead
Memphis Goodwill Inc.
08.2025 - Current
ADC Floater
Memphis Goodwill Inc.
11.2024 - 08.2025
ADC Attendant
Memphis Goodwill Inc.
06.2024 - 11.2024