Michelle Thurmond
North Miami,FL
Summary
Demonstrated strong work ethic through consistent support of team objectives. Assisted in resolving problems to boost team confidence and satisfaction. Maintained an organized workspace that met high standards of quality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Deli and Cheese Team Leader
Plum Market
Aventura, FL
03.2023 - 04.2026
- Led team operations to enhance customer service and product availability.
- Trained and mentored staff on product knowledge and sales techniques.
- Improved inventory management processes to reduce waste and increase efficiency.
- Collaborated with management to implement promotional strategies and boost sales.
Customer Service
Big Apple Delicatessen
Miami, FL
04.2021 - 01.2023
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Executed point of sale transactions with precision and efficiency.
- Oversaw management of Uber and Postmates orders to ensure timely delivery.
- Oversaw inventory management and ordering processes for restaurant operations.
Nanny/Household Manager
Private Family
Coral Gables, FL
09.2007 - 02.2021
- Caregiving for children birth to age 10.
- Taking care of household; grocery shopping, in house duties, driving children to and from school, extracurricular activities, medical appointments, homework projects and tutoring.
Customer Service Representative
Epicure Gourmet Market
Miami Beach, FL
10.2005 - 08.2007
- Answered phones for all departments of the store.
- Resolved concerns of customers who needed refunds and returns.
- Organized special orders for events for customers, communicating with catering, bakery and deli departments.
- Updated spreadsheets on quality control reports.
- Created gift baskets and fruit baskets for custom orders. Organized holiday meal orders. Assisted in cashiering and coffee bar as needed.
Preschool Teacher
Presbyterian Church School
Miami, FL
08.2002 - 06.2005
- Preschool teaching from 18 months to 3 years.
- Certified Infant and Children CPR and First Aid
Education
Early Childhood Education
Miami Dade College
Miami, FL06.2002
Associate of Arts -
Lane College
Eugene, OR05.1994
Skills
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Operated food service equipment, including meat and cheese slicers, to support kitchen operations Assisted in cheese cutting, ensuring adherence to rind ratio guidelines Utilized cheese grater machine to prepare ingredients efficiently
Achieved accurate inventory management through diligent monthly assessments and pricing updates
Certification
ServSafe Manager Certification
Certification # 26307317
Exam date September 2024
Timeline
Assistant Deli and Cheese Team Leader
Plum Market
03.2023 - 04.2026
Customer Service
Big Apple Delicatessen
04.2021 - 01.2023
Nanny/Household Manager
Private Family
09.2007 - 02.2021
Customer Service Representative
Epicure Gourmet Market
10.2005 - 08.2007
Preschool Teacher
Presbyterian Church School
08.2002 - 06.2005
Early Childhood Education
Miami Dade College
Associate of Arts -
Lane College