Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Tisdale

Flushing

Summary

Accomplished Manager at Dollar General Market, adept in team leadership and customer relationship management, significantly enhanced customer satisfaction and team performance. Leveraged strong decision-making and problem-solving skills to resolve conflicts and improve operational efficiency. Proven track record in mentoring staff and driving productivity, achieving notable improvements in employee engagement and service delivery.

Overview

25
25
years of professional experience

Work History

Manager

Dollar General Market
07.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Production Worker

Koegel Meats, Inc.
10.1999 - 05.2017
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.

Education

Nursing

Charles Stewart Mott Community College
Flint, MI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Budget control
  • Business planning
  • Key performance indicators
  • Financial management
  • Expectation setting
  • Emergency response
  • Brand management
  • Salesforce management

Timeline

Manager

Dollar General Market
07.2017 - Current

Production Worker

Koegel Meats, Inc.
10.1999 - 05.2017

Nursing

Charles Stewart Mott Community College

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Michelle Tisdale