Michelle Toribio

 Greet patients and visitors in-person and via telephone calls, check in and check out patients in a timely manner. Answer and managed incoming and outgoing calls while recording accurate messages, update patient demographics in the computer system. Provide an elevated customer experience to generate excellent customer service. Schedule and Cancel patients appointments efficiently and prepare patients charts for upcoming appointments. Answer inquiries and address, resolved or escalated issues to management personnel to ensure patient satisfaction.

Providing superior care to patients, as well as assist in daily activities they might have trouble with on their own, such as bathing and dressing patients. Turn or reposition patents on a timely bases. Serve meals and help patients eat, provide and empty bed pans, answer patients calls and clean and sanitize patient areas. Change bed sheets and restock rooms with necessary supplies, examine patients for any type of bruising, blood in urine, or other injuries or wounds. other responsibilities include transporting patients to hospital facilities, dr. appointments, and shopping.

Greet incoming visitors and patients professionally in a friendly, knowledgeable manner. Register patients in Epic, as well as updating patient profiles. Keep reception areas clean and neat to give visitors a positive impression. Answer and directing high volume of incoming calls to internal personnel and departments. Service provider offices with clarifications and questions pertaining to medical referrals. Scheduling, rescheduling, canceling and confirming patient appointments. Processing billing payments., updating insurance information and patient records and filling and preparing medical records. Provide superior customer service and communication skills.