MICHELLE TORRES
LOS ANGELES
Summary
Results-driven professional with a proven track record in customer service, administrative support, and data management. Known for thriving under pressure, solving problems efficiently, and building strong relationships with clients, patients, and teams alike. Adaptable, quick to learn, and always looking for ways to contribute fresh ideas and exceed expectations. Ready to bring energy, precision, and leadership to the next opportunity.
Overview
8
8
years of professional experience
Work History
DATA ENTRY CLERK
Money Tax Services LLC
Perth Amboy, NJ
10.2019 - 01.2024
- - Started off as a receptionist in 2019, moved on to being a full-time remote data entry clerk
- - Organized, sorted, and checked input data against original documents
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
AT&T
Bogotá, Colombia
05.2019 - 05.2020
- - Provided excellent customer support for AT&T clients via phone and digital channels
- - Handled service inquiries, technical support, and account management
- - Resolved customer complaints efficiently and maintained high satisfaction ratings
- - Worked in a fast-paced environment requiring multitasking and adaptability
TUTOR (PART-TIME)
Escuela Pequeños Grande Futuro
Bogotá, Colombia
05.2016 - 10.2019
- - Helped students improve English through personalized instruction
BILINGUAL CUSTOMER SERVICE AGENT & SALES (PART-TIME)
Callzilla
Bogotá, Colombia
01.2016 - 01.2019
- - Handled incoming calls and negotiated memberships
- - Assisted customers in Spanish and English
Education
Associate Of Arts -
Escuela Colombiana De Alta Y Fina Joyeria
Bogota, Colombia2018
GED -
Adult Learning Center
New Brunswick2014
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Time management
- Fast typing speed
- Independent worker
- Strong problem solver
- Document processing
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
DATA ENTRY CLERK
Money Tax Services LLC
10.2019 - 01.2024
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
AT&T
05.2019 - 05.2020
TUTOR (PART-TIME)
Escuela Pequeños Grande Futuro
05.2016 - 10.2019
BILINGUAL CUSTOMER SERVICE AGENT & SALES (PART-TIME)
Callzilla
01.2016 - 01.2019
Associate Of Arts -
Escuela Colombiana De Alta Y Fina Joyeria
GED -
Adult Learning Center