MICHELLE TRAYLOR

Dallas,TX

Summary

Dynamic, results-driven operations professional with 18 years of progressive experience in highly regulated industries. Renowned for transforming operations, driving compliance, and elevating client satisfaction through strategic process improvements. Proven track record in orchestrating cross-departmental initiatives, managing high-stakes documentation, and delivering innovative solutions that mitigate risk and enhance operational efficiency. Adept at leading teams, navigating complex regulatory landscapes, and optimizing workflows in fast-paced environments.

Overview

years of professional experience

Work History

Trust Client Assistant / Trust Real Estate Operations

Comerica Bank-Trust

Dallas, TX

07.2022 - 05.2025

Compliance & Due Diligence: Spearheaded complex due diligence efforts, including title and environmental reporting, ensuring strict compliance with regulatory standards and facilitating strategic decision-making.
Process Improvement: Streamlined ACH payment processes, asset valuation updates, and invoice management, significantly enhancing accuracy in financial records and reporting.
Operational Management: Managed and optimized lease records and case files, overseeing payment processing, monitoring delinquencies, and driving daily departmental balancing.
Vendor & Risk Support: Acted as a cross-functional expert, providing backup support for operations teams and assisting in vendor management, inspections, appraisals, and title report processing.

Customer Service Representative II

Comerica Bank

Dallas, TX

09.2014 - 07.2022

Risk & Fraud Prevention: Conducted in-depth fraud investigations, successfully preventing 12% in potential losses and ensuring adherence to regulatory compliance protocols.
Client Relations: Delivered exemplary customer service, maintaining a 95% satisfaction rate and boosting retention by 10% through effective issue resolution.
Operational Efficiency: Played a key role in staff training and development, reducing error rates by 20% and enhancing interdepartmental collaboration.

Associate / Problem Solve Ambassador

Amazon Fulfillment Center

Irving, TX

10.2020 - 02.2022

Training & Development: Trained and mentored over 50 associates, reducing on-boarding time by 25% and significantly improving team performance and quality metrics.
Quality Assurance: Led efforts to resolve non-conformance issues, driving a 10% increase in productivity by enhancing operational processes and workflows.
Inventory Control: Collaborated on inventory management optimization, improving accuracy and reducing errors through strategic process improvements.

Education

Associate of Science (AS) -

Eastfield Community College

12.2015

Skills

Software & CRM: Salesforce, JIRA, Citrix, Unity, Microsoft Office Suite (Word, PowerPoint, Outlook)
Data Analysis: Advanced Excel (VLOOKUP, Pivot Tables) for reporting and metrics analysis

Financial Systems: FinCEN, Hogan, CSC/IBS, Celeriti, K3000, FIS
Key Skills: Workflow Optimization, Risk Mitigation, Vendor Relations, Financial Reporting

Core Competencies

Operational Management: Workflow Optimization, Process Improvement, Cross-Departmental Collaboration, Vendor Management.
Compliance & Risk: Regulatory Reporting, Audit Readiness, Fraud Investigation, Risk Mitigation, Confidentiality & Privacy Standards.
Financial Administration: Cash Management & Reconciliation, ACH & Payment Processing, Invoicing, Asset Valuation.
Leadership & QA: Team Leadership, Employee Development, Quality Assurance, Training & Mentoring.

Timeline