Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michelle Trunnell

Heyworth,IL

Summary

Having a career in the staffing industry, it has proven me to become an excellent leader, problem solver, adaptable in dynamic environments, and intentional communicator. I'm seeking a company to develop others by building trust and building employee engagement. Having the desire to bring value, experience, loyalty, and desire to grow within. A positive attitude and professional demeanor have allowed success which includes sales, customer retention, exceed financial growth targets, and employee engagement. I am adaptable, empathetic, and while deliberative, able to make decisions in tough situations.

Overview

20
20
years of professional experience

Work History

Business Development Manager

Pinpoint Pharma
10.2022 - Current
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Kept meticulous client notes and updated account information in company databases.
  • Managed accounts to retain existing relationships and grow share of business.

Branch Manager

People Ready
07.2008 - 10.2022
    • Maintained friendly and professional customer interactions.
    • Assessed employee performance and developed improvement plans.
    • Met deadlines by proactively managing individual and team tasks and streamlining processes.
    • Engaged employees in business processes with positive motivational techniques.
    • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
    • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
    • Resolved various issues impacting sales management and business operations.
    • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
    • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
    • Boosted employee, internal and temporary associates loyalty through incentive programs.

Account Manager

People Ready
06.2005 - 07.2008
    • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
    • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
    • Built relationships with customers and community to promote long term business growth.
    • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
    • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
    • Developed and maintained strong working relationships with professionals within assigned territory.
    • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
    • Contributed to team objectives in fast-paced environment.
    • Met existing customers to review current services and expand sales opportunities.
    • Set and achieved company defined sales goals.
    • Monitored service after sale and implemented quick and effective problem resolutions.
    • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Customer Service Representative

People Ready
06.2003 - 06.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Set up new and current customers by phone taking detailed information and job descriptions.
  • Dispatched temporary associates based on skill set.
  • Performed job site visits to ensure safety of employees.

Education

Heartland Community College
Normal, IL

Skills

  • Partnering and Relationships
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Networking Strength
  • Revenue Forecasting
  • Goals and Performance
  • Team Leadership
  • Business Analytics
  • Issue Resolution

Accomplishments

Bloomington-Normal Human Resource Council Board Member

  • Served as Technology Director and Fundraiser Coordinator2020-2022

Professional Referral Group

  • Served as President and Secretary 2018-2020

Circle of Excellence Award Winner at People Ready 2018

  • Sales Growth, No Injuries

Timeline

Business Development Manager

Pinpoint Pharma
10.2022 - Current

Branch Manager

People Ready
07.2008 - 10.2022

Account Manager

People Ready
06.2005 - 07.2008

Customer Service Representative

People Ready
06.2003 - 06.2005

Heartland Community College

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Michelle Trunnell