Michelle Umanzor
St. Petersburg
Summary
Creative nail technician with a strong foundation in artistic pursuits, from painting to sculpture. Driven by a desire to innovate and excel in nail design, with a commitment to client satisfaction and comfort. Recognized for a vibrant personality and ability to connect with clients, ensuring a positive experience. Always striving to enhance skills and push creative limits in nail artistry. My mind has no limits and I want to show the world what I can create.
Overview
2027
2027
years of professional experience
Work History
ecape room manager
beach escape games
St. Petersburg
2021 - Current
- Managed daily operations of themed escape games and customer interactions.
- Created engaging puzzles and storylines to enhance player immersion.
- Trained staff on game mechanics and customer service best practices.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Established customer feedback processes to refine game offerings.
- Assisted in marketing strategies to promote new escape room themes.
- Recruited qualified candidates for open positions within the organization.
- Performed regular maintenance checks on all equipment used in the escape room games.
- Created and enforced safety policies for customers and employees in the escape room facility.
- Investigated complaints from customers concerning game play or staff members' behavior.
- Designed and constructed an immersive escape room experience to captivate players.
Shift Leader
Tropical Smoothie
St. Petersburg
07.2023 - 11.2025
- Supervised team members during peak hours to enhance service efficiency.
- Led employees to uphold productivity and customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Trained new staff on company procedures and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
Education
Nail Licence - Nail Specialty
Pinellas Technical College
St. Petersburg, FL10-2025
High School Diploma -
Northeast Highschool
St. Petersburg, FL05-2025
Skills
Customer service
- Crisis management
- Team leadership
- Time management
- Schedule preparation
- Safety procedures
- Problem-solving skills
- Communication skills
- Written communication
- bilingual
- Nail care techniques
- Manicures and nail care
- Nail repair
- Pedicures
- Client consultation
Languages
Spanish
Professional
English
Professional
Timeline
Shift Leader
Tropical Smoothie
07.2023 - 11.2025
ecape room manager
beach escape games
2021 - Current
Nail Licence - Nail Specialty
Pinellas Technical College
High School Diploma -
Northeast Highschool