Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHELLE VALENCIA

Daytona Beach,FL

Summary

Hardworking and passionate customer service manager with strong organizational skills. Known as a dedicated team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Drive Thru Manager

Chick-fil-A
Ormond Beach, Florida
08.2023 - Current
  • Supervised drive-thru operations to ensure efficient customer service and workflow.
  • Resolved customer complaints promptly while maintaining excellent customer service standards.
  • Trained team members on proper order-taking and food safety procedures.
  • Implemented best practices for maintaining cleanliness in the drive-thru area.
  • Inspected restaurant premises regularly to identify potential hazards or violations of safety protocols.

Shop Assistant

Flea Market Stall
Daytona Beach, USA
01.2019 - 08.2023
  • Greeted customers and assisted with product selection.
  • Provided information about products to customers.
  • Managed cash transactions and provided accurate change to customers.
  • Assisted customers with loading their purchases into their vehicles when necessary.

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
06-2023

Associate of Arts - Engineering

Daytona State College
Daytona Beach, FL

Skills

  • Customer service
  • Bilingual (English & Spanish)
  • Organizational skills
  • Adaptability
  • Staff development
  • Dedicated work ethic

Certification

Servsafe Certified

Timeline

Drive Thru Manager

Chick-fil-A
08.2023 - Current

Shop Assistant

Flea Market Stall
01.2019 - 08.2023

High School Diploma -

Mainland High School

Associate of Arts - Engineering

Daytona State College
MICHELLE VALENCIA