Michell S. Jackson
Yonkers,NY
Summary
Seeking a challenging position with a progressive organization in which my knowledge and acquired skills can be best utilized for the growth and advancement of both the business and me personally. Motivated, flexible and versatile - able to maintain a sense of humor and stability under intense pressure. Poised and competent with demonstrated ability to maintain the highest level of client satisfaction. Excellent team-building skills. Reliable and punctual. Comfortable standing for long periods of time. Proven leader with an engaging personality and excellent multi-tasking skills. Recognized by peers and management for going above and beyond normal job functions. Talented Manager with expert team leadership and planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. I am ready to join a great team.
Overview
18
18
years of professional experience
Work History
Drive Thru Manager
Chick-fil-A
12.2014 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Krystals
09.2005 - 12.2014
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
- Assisted management with monthly inventory control and weekly stock ordering.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06.2005
Skills
- Customer Relationship Management (CRM)
- Inventory Control
- Conflict resolution
- Team leadership
- Organizational skills
- Staff Management/Development
- Strategic Planning
- Time Management
- Customer Relationship Management (CRM)
- Excellent Verbal and Written Communication
Additional Information
References available upon request
Timeline
Drive Thru Manager
Chick-fil-A
12.2014 - Current
Manager
Krystals
09.2005 - 12.2014
High School Diploma -
Lincoln High School
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