Tonia Reaves
Jamaica,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Manager/ DOT Blood Drive Coordinator/ Administrative Manager II
Department of Transportation / Occupational Safety and Health
01.2023 - Current
- Intake safety complaints information; securing meeting space and scheduling attendees, scheduling appointments and training webinars for the unit
- Update respiratory fit-testing data base and scheduling appointments for medical clearance with medical vendor
- Maintain records and databases for safety programs including safety footwear; Hepatitis B vaccines; Workplace Violence Prevention Program
- Monitoring and tracking of databases in Access and Excel are completed consistently, accurately, and timely
- Researching and obtaining Hazard Communications Safety Data Sheets and updating division Safety Data Sheets e-files quarterly
- Proofreading training materials and safety reports, preparing spreadsheets and correspondence
- Formatting the Job Hazard Evaluation reports and assists the Director daily.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Office Manager/ Agency Respiratory Protection Coordinator/ Principal Administrative Associate III
Department of Transportation / Occupational Safety and Health
01.2015 - 01.2023
- Intake safety complaints information; securing meeting space and scheduling attendees, scheduling appointments and training webinars for the unit
- Update respiratory fit-testing data base and scheduling appointments for medical clearance with medical vendor
- Maintain records and databases for safety programs including safety footwear; Hepatitis B vaccines; Workplace Violence Prevention Program
- Monitoring and tracking of databases in Access and Excel are completed consistently, accurately, and timely
- Researching and obtaining Hazard Communications Safety Data Sheets and updating division Safety Data Sheets e-files quarterly
- Proofreading training materials and safety reports, preparing spreadsheets and correspondence
- Formatting the Job Hazard Evaluation reports and assists the Director daily.
Supervisor of the Compliance Unit/ Principal Administrative Associate II
Taxi and Limousine Commission / Licensing and Standards Division
01.2014 - 01.2015
- Developed tracking and compliance reporting for the purpose of identifying licensees who have not maintained compliance with TLC Rules and Regulations
- Assisted in making sure there is proper staff coverage at the counter, delegating staff tasks and reviewing assignments
- Ensure that updates required to the Agency database (TAMIS) are made in a timely and accurate manner
- Monitoring and tracking of databases in Access and Excel are completed consistently, accurately and timely
- Provides customer service to current and prospective licensees and other TLC staff while utilizing the TLC database and rules to accurately provide needed information
- Reviews and processes licensing or other applications and payments in accordance with the standards, guidelines and operating procedures of the Licensing and Standards Division
- Review all requests for 60-Day Extensions for the Compliance Unit with agency rules and regulations
- Run, track and analyze statistical reports daily
- Prepared, reviewed and retrieved pertinent information by utilizing all sources such as TAMIS, DMV Compass, Ban App, NYCAPS, Appointment Manager and ESAP.
Executive Assistant to Assistant Deputy Commissioner/ Principal Administrative Associate II
Human Resources Administration / Child Support Enforcement
01.2012 - 01.2014
- Acted as the Project Manager during overtime projects within the Borough Offices, supervised 20-25 staff members and prepared statistical analysis of projected goals and outcomes
- Conducted research, compiled data, and prepared papers for consideration and presentation by executives, and Deputy Commissioners
- Created, updated, and maintained reports using MS word processing, pertaining to the Borough Office and Central Court Services (i.e
- Department of Homeless Services, Mistaken Identity, Translation Request, Court Outcomes, Productivity Reports, and Borough Office Monthly Trends
- Prepared, reviewed and retrieved pertinent information by utilizing all sources such as HRA ONE viewer, WMS, LEXIS NEXIS and CSMS
- Review and forwarded referrals to respective program area for processing
- Performed Quality Assurance on agency imaging project and contracts
- Communicated feedback to Executive staff and imaging vendor Prepared invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, and database
- Answered phone calls and direct calls to appropriate parties or received verbal messages
- Processed referral packages to Sheriff’s Office in order to serve non-custodial parents; and prepared subpoena requests for court hearings in order to ascertain that the non-custodial parent reports to scheduled hearing.
Executive Assistant to Executive Deputy Commissioner/ Principal Administrative Associate II
Human Resources Administration / Finance
01.2009 - 01.2012
- Managed the Executive Deputy Commissioner’s calendar, answered telephone calls
- Prepared memorandums updated maintained a filing system
- Facilitated communication between five Borough Office Directors to ensure agency goals are being achieved
- Conducted research, compiled data, and prepared papers for consideration and presentation by executives, and Deputy Commissioners
- Performed Quality Assurance on agency imaging project and contracts
- Communicated feedback to Executive staff and imaging vendor
- Prepared invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, and database
- Answered phone calls and direct calls to appropriate parties or received verbal messages
- Tracked special projects, developed statistical reports for high priority projects, acting as a contract and auditing liaison
- Complied, reconciled, and analyzed complex statistical data for auditing purposes
- Created and monitored statistical reports for the purposes of contract management and reconciliation
- Assisted with planning meetings, conferences and out of state travel arrangements.
Administrative Assistant to Executive Director/ Principal Administrative Associate I
Human Resources Administration / Domestic Violence
01.2008 - 01.2009
- Managed the Executive Director’s calendar, answered telephone calls
- Prepared memorandums updated maintained a filing system
- Tracked special projects, developed statistical reports for high priority projects, acting as a contract and auditing liaison
- Complied, reconciled, and analyzed complex statistical data for auditing purposes
- Created and monitored statistical reports for the purposes of contract management and reconciliation
- Coordinated monthly Domestic Violence Shelter Meetings for the five boroughs.
Job Center Caseworker/ Eligibility Specialist III
Human Resources Administration / Domestic Violence
01.2003 - 01.2008
- Recorded information provided by applicants/clients using appropriate forms
- Procedures and interviewing techniques to initiate and continue service where appropriate
- Reviewed documentation submitted by applicants/clients following Agency guidelines and procedures to determine eligibility for benefits utilizing Welfare Management System (WMS) and the Paperless Office System (POS) systems
- Prepared eligibility forms by incorporating all received data checking for accuracy and reviewing authorization to facilitate appropriate service
- Insured that the benefits are properly disbursed to applicants/clients in a timely manner.
Education
Certificate -
Technical Career College of New York
01.2003
Skills
- Team Leadership
- Time Management
- Project Management
- Operations Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Staff Training and Development
- Hiring and Training
- Goal Setting
References
Available upon request
Timeline
Manager/ DOT Blood Drive Coordinator/ Administrative Manager II
Department of Transportation / Occupational Safety and Health
01.2023 - Current
Office Manager/ Agency Respiratory Protection Coordinator/ Principal Administrative Associate III
Department of Transportation / Occupational Safety and Health
01.2015 - 01.2023
Supervisor of the Compliance Unit/ Principal Administrative Associate II
Taxi and Limousine Commission / Licensing and Standards Division
01.2014 - 01.2015
Executive Assistant to Assistant Deputy Commissioner/ Principal Administrative Associate II
Human Resources Administration / Child Support Enforcement
01.2012 - 01.2014
Executive Assistant to Executive Deputy Commissioner/ Principal Administrative Associate II
Human Resources Administration / Finance
01.2009 - 01.2012
Administrative Assistant to Executive Director/ Principal Administrative Associate I
Human Resources Administration / Domestic Violence
01.2008 - 01.2009
Job Center Caseworker/ Eligibility Specialist III
Human Resources Administration / Domestic Violence
01.2003 - 01.2008
Certificate -
Technical Career College of New York
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