Summary
Overview
Work History
Skills
Certification
Timeline
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Mark Peterson

Springfield

Summary

Dynamic and results-driven professional with a proven track record at Eby-Brown, excelling in teamwork and problem-solving. Enhanced customer satisfaction as a Drive Thru Manager by implementing feedback-driven improvements. Skilled in safety awareness and order accuracy, consistently fostering a positive work environment and driving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Drive Thru Manager

Convenience Store
08.2023 - Current
  • Continuously sought feedback from customers and employees to identify areas for improvement in the overall drive-thru experience, implementing changes accordingly.
  • Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
  • Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
  • Ensured accurate order fulfillment by closely monitoring food preparation and packaging in the drive-thru area.

Press Machine Operator

Orbits
06.2022 - 08.2023
  • Maintained detailed records of machine settings, production data, and material usage to facilitate accurate reporting and inventory management.
  • Actively participated in weekly team meetings to discuss production goals, address potential issues, and share best practices among colleagues.
  • Improved production efficiency by performing routine maintenance on press machines and ensuring optimal performance.
  • Demonstrated adaptability by learning new technologies and adjusting to changes in job requirements as needed.

Warehouse Line Worker

Eby-Brown
06.2020 - 06.2022
  • Demonstrated flexibility in adapting to changes in job duties or shifts when necessary due to fluctuating workload demands.
  • Collaborated with team members for smooth operations during peak hours.
  • Improved warehouse efficiency with careful organization and storage of inventory.
  • Reported any discrepancies or damaged items found during inventory counts, leading to accurate record-keeping and timely resolution of issues.

Forklift Operator

Old Castle
01.2020 - 06.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Skills

  • Safety awareness
  • Food safety compliance
  • Order accuracy
  • Employee scheduling
  • Cash handling expertise
  • Stress tolerance
  • Product promotion
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Team player
  • Problem-solving
  • Cleaning and organization
  • Time management
  • Attention to detail
  • Multitasking
  • Cleaning and sanitizing

Certification

Forklift certification


Timeline

Drive Thru Manager

Convenience Store
08.2023 - Current

Press Machine Operator

Orbits
06.2022 - 08.2023

Warehouse Line Worker

Eby-Brown
06.2020 - 06.2022

Forklift Operator

Old Castle
01.2020 - 06.2020

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Mark Peterson