Michelle Valency Ziv

Dynamic Client Success and Implementation Manager with extensive experience in SaaS and startup environments, specializing in change management and process optimization. Proven ability to drive program adoption, reduce churn, and foster cross-functional collaboration. Skilled in client onboarding, training, and retention strategies for enterprise and SMB clients, including engagement with C-level executives and other key stakeholders. Recognized for innovative problem-solving, adaptability, and leadership in fast-paced, high-growth organizations.

Certified Client Success Manager

"Success Coaching"

• CRM Tools: HubSpot, Salesforce, Zoho CRM
• Office Tools: Microsoft Office (Word, Excel, PowerPoint)
• Project Management: Trello
• Collaboration Tools: Google Suite, Slack, Zoom

• Achieved significant success in driving client retention, creating the Implementation Discovery Call (IDC) process that improved client retention by 20% and increased sales close rates by 15%.
• Partnered with C-level executives, resolving strategic alignment challenges, leading to a 25% boost in program adoption and a 20% reduction in churn.
• Utilized expertise in change management and process optimization to decrease onboarding timelines by 15% and enhance cross-functional collaboration.
• Achieved revenue growth by designing tailored proposals and negotiating contracts, delivering measurable results in SaaS and startup environments.