Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Vanderlinden

Webster,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work History

Digital Content Manager

KidsOutAndAbout
Rochester, NY
04.2016 - Current
  • Directed content of website by gathering information and integrating data from other departments.
  • Streamlined functions by developing and implementing processes and task management ticket systems.
  • Edited and sourced images for events.
  • Approved, reviewed and edited content flowing to website.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Maintained content marketing calendar to schedule creation and delivery deadlines.
  • Managed content on 7 cities sites, providing weekly newsletter event selections and regularly adding events to the sites.
  • Worked directly with sales team by providing leads and made sure marketing contacts were up to date.


Surgical Scheduler Coordinator

Women's Continence Center Of Greater Rochester
Rochester, NY
03.2003 - 09.2016
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Checked patients in and out and collected payments.
  • Coordinated with facilities to set up surgeries for 1 Urogynecologist
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Inside Sales Coordinator

Ben Peer Heating
Rochester, NY
01.2002 - 03.2003
  • Answered incoming customer calls daily.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Identified prospective customers using business directories and leads from existing clients.

Education

Cosmetology

Shear Ego International School of Hair Design
Rochester, NY
09.1999 - 05.2000

Business Administration And Management

Rochester Business Institute
Rochester, NY
09.1997 - 05.1998

Liberal Arts And Sciences

Monroe Community College
Rochester, NY
09.1996 - 05.1997

High School Diploma -

Edison Career And Technology High School
Rochester, NY
09.1992 - 06.1996

Skills

Content editing

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Timeline

Digital Content Manager

KidsOutAndAbout
04.2016 - Current

Surgical Scheduler Coordinator

Women's Continence Center Of Greater Rochester
03.2003 - 09.2016

Inside Sales Coordinator

Ben Peer Heating
01.2002 - 03.2003

Cosmetology

Shear Ego International School of Hair Design
09.1999 - 05.2000

Business Administration And Management

Rochester Business Institute
09.1997 - 05.1998

Liberal Arts And Sciences

Monroe Community College
09.1996 - 05.1997

High School Diploma -

Edison Career And Technology High School
09.1992 - 06.1996

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Michelle Vanderlinden