Programming with Visual Studio and SQL
Andrew Lester
WEBSTER,NY
Summary
Dynamic Information Technology Support Specialist with a proven track record at Pittsford Federal Credit Union, enhancing system performance through innovative solutions and effective incident tracking. Skilled in disaster recovery testing and user support, I excel in resolving complex issues while maintaining high availability of critical systems. Proficient in SQL programming and MS Office.
Overview
27
27
years of professional experience
Work History
Information Technology Support Specialist
Pittsford Federal Credit Union
01.1999 - Current
- Enhanced system performance by troubleshooting and resolving core software issues.
- Demonstrated versatility through supporting various software applications, and operating systems in a rapidly changing IT environment.
- Developed customized solutions for unique business requirements using a mix of off-the-shelf software packages and custom-developed tools.
- Used ticketing systems to manage and process support actions and requests.
- Patched core software and installed new versions to enhance accuracy and functionality.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and in person.
Education
Bachelor of Science - Information Technology
Rochester Institute of Technology
Rochester, NY05-2002
Skills
- Operating system support
- Disaster Recovery testing
- Help desk support
- Service support
- Complaint resolution
- User support
- MS office proficiency
- Incident tracking
- Programming with Visual Studio
- Programming in SQL with Microsoft Business Intelligence
- Remote support
- Incident management
Software
Timeline
Information Technology Support Specialist
Pittsford Federal Credit Union
01.1999 - Current
Bachelor of Science - Information Technology
Rochester Institute of Technology
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