Michelle Varanai
Temecula,CA
Summary
Dedicated Store Manager with experience in hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Skilled at encouraging staff cooperation and productivity to meet and exceed objectives. Proven team builder and analytical problem-solver, with a strong track record of management success. Results-driven professional with a focus on team collaboration, operational efficiency, and achieving measurable outcomes. Strategic planner adept at process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. With over a decade of experience as a manager for high-revenue-generating businesses, I am determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
24
24
years of professional experience
Work History
Manager
Apple
08.2022 - Current
- Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
- Analyzes Key Performance Indicator reports as a tool to deliver coaching as needed.
- Actively participate in floor leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met, and exceptional customer service is delivered.
- Managed and motivated employees to be productive and engaged in their work.
- Address customer and team member concerns and escalations, and partner with leadership and key business or people partners when appropriate.
- Accomplished multiple tasks within established timeframes.
- Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximize performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans, and performance metrics.
General Store Manager
Chicos FAS
10.2020 - 08.2022
- Managed store employees successfully in fast paced environment through proactive communication and positive feedback.
- Translates KPI insights into actionable coaching strategies, driving growth in team performance and productivity.
- Implemented innovative clienteling strategies by launching personalized outreach campaigns, utilizing client profiles and purchase history to drive engagement, increase repeat visits, and elevate the overall shopping experience.
- Developed strategic partnerships with local businesses, both competitors and non competitors to execute engaging client events focused on attracting new clients, strengthening brand awareness and community connections.
- Trained and developed team members on in-depth product knowledge to enhance client experience and drive sales performance.
- Kept inventories accurate with regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates through NPS scores.
- Hired, delegated, and reviewed sales staff performance, and provided comprehensive coaching and development for future growth opportunities.
- Approved regular payroll submissions for employees.
Store Manager
Chicos FAS
04.2015 - 10.2020
- Accountable for personal Productivity, Strategically drive results that ensure maximum sales productivity, and profit goals through functional leadership.
- Managed store employees successfully in fast pace environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Build relationships with customers to establish a strong repeat clientele.
- Train and develop team on Style Connect/ Drive customer connection and Dcom sales. Achieve the monthly style connect goal.
- Elevate team performance, provide timely coaching and development, feedback, and reviews.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
BCBG Max Azria Group
10.2009 - 04.2015
- Ranked top 10 and exceed goals for Black Friday results in 2013.
- Collaborated with both competitor and non-competitor brands to host client events, creating elevated experiences that expanded outreach, strengthened community presence, and increased client traffic.
- Implemented innovative clienteling strategies by launching personalized outreach campaigns, utilizing client profiles and purchase history to drive engagement, increase repeat visits, and elevate the overall shopping experience.
- Increased projected sales from 2010-2012
- Hired, maintained and elevating the staff to the expectation of company standards.
- Led ongoing training sessions for sales associates, equipping them with deep product knowledge and selling strategies that elevated team confidence and improved customer satisfaction NPS ratings.
- District training manager - responsible for training and development of all new management positions in the district.
- Involved with the buying team to allocate product within my store's demographic.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Bebe
06.2001 - 10.2009
- District Training Manager responsible for executing new training program to onboard management positions in the district.
- Contributed to successful new store openings by supporting setup, merchandising, and team onboarding efforts to ensure a smooth and timely launch.
- Actively recruit, interview, hire, and retain top talent for the district needs.
- Increased client percentage through innovative outreach by implementing exclusive Client Collection events, driving engagement, loyalty, and repeat business
- Partnered with local businesses—including competitors and non competing brands to execute collaborative client events, strengthening brand awareness and community connections.
- Consistently ranked as a top performer in all statistical levers within the district.
- Surpassed projected sales by 2 million 2007.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
University City High School
San Diego, CAPalomar College
Oceanside, CASkills
- Effective team leadership
- Sales forecasting
- Business intelligence
- Decision-making
- Team leadership
- Team development
- Revenue forecasting
- Multitasking Abilities
- Customer relationship management (CRM)
- Coaching and mentoring
- Attention to detail
- Verbal and written communication
- Staff training and development
- Time management
- Strategic planning
- Performance management
Languages
Portuguese
Limited
Spanish
Limited
References
References available upon request.
Timeline
Manager
Apple
08.2022 - Current
General Store Manager
Chicos FAS
10.2020 - 08.2022
Store Manager
Chicos FAS
04.2015 - 10.2020
Store Manager
BCBG Max Azria Group
10.2009 - 04.2015
Store Manager
Bebe
06.2001 - 10.2009
High School Diploma -
University City High School
Palomar College
Similar Profiles
Shemeka GloverShemeka Glover
Technical Support Representative at AppleTechnical Support Representative at Apple
Kaiden EarlKaiden Earl
Technical Specialist at AppleTechnical Specialist at Apple
Mark SnowMark Snow
Senior Hardware Secrecy Specialist at AppleSenior Hardware Secrecy Specialist at Apple
MARIAM WILLIAMSMARIAM WILLIAMS
Bank Advisor at AppleBank Advisor at Apple
Pamela ScottPamela Scott
Volunteer at Oceanside Museum of ArtVolunteer at Oceanside Museum of Art